Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Highly recommend Figo for pet insurance
After 13 years of pet ownership without pet insurance, my cat's cancer diagnoses wiped out my vet bill savings fund and prompted me to get insurance for my dog, Roxie. Oh, what a blessing it has been, and Figo's customer service has been stellar. Claims are incredibly easy and normally paid within 3 days. They are a bit pricier than other companies I researched, but the customer service I've received more than makes up for it. I have recommended Figo to many friends and family members, and I will continue to do so.
Insurer: Figo
By: Katherine
All pet owners need ASPCA Pet Insurance!
Great customer service, easy claim submittal, they do exactly what you pay for and they care about your pet! An absolute blessing.
Insurer: ASPCA
By: Anne
Best Service Ever!
It has always been a great experience whenever we have had a claim through Trupanion. It was especially kind when dealing with the passing of our dear Callie.
Insurer: Trupanion Canada
By:
Very friendly and available representatives.
Very friendly and available representatives. Sarah was terrific. Wish you covered well visits, as preventive care could save money for everyone in the long run.
Insurer: Trupanion
By:
Dequan was courteous and well-informed answered my questions and was most helpful - indeed charming.
Dequan was courteous and well-informed, answered my questions and was most helpful - indeed charming. You should clone him!
Insurer: Trupanion Canada
By:
Awesome pet insurance !!
Its not easy having a sick puppy and going through the tests to find out whats wrong...having Trupanion to take care of our claim so efficiently made everything less stressful..Thank you so much
Insurer: Trupanion Canada
By:
Collette was very patient and helpful
Collette was very patient and helpful
Insurer: Trupanion
By:
Just an all around pleasant experience with the representative I spoke with on the phone and the representative who called back to confirm coverage.
Just an all around pleasant experience with the representative I spoke with on the phone and the representative who called back to confirm coverage.
Insurer: Trupanion
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