Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Very Satisfied Customer
Very satisfied with the timely return of my expenses and they also follow up to see how Callie is doing.
Insurer: Nationwide
By: Callie
Outstanding hospitality & professionalism
Shay was so kind and knowledgeable of the hospitals that I've had to take Roux to. I felt no rush when asking questions. Being in the hospitality industry I understand the importance of truly listening and having helpful responses which I got from Shay. Thank you Figo!
Insurer: Figo
By: Vianei
Efficient Process & Quick Response Time
Claim notices and turnaround time for payments used to be fairly long with not much communication in between submittal and receiving payment. Since the message was sent out months ago communicating the changes being made to the processes, there has been significant improvement all around. Good work!
Insurer: Nationwide
By: Liana
Peace of mind knowing Jody can get the best care
Fast friendly service!
Insurer: Trupanion
By: Donna
Great customer service
Great customer service.
Insurer: Figo
By: Jarod
Everyone is soo helpful. And happy! I have never had a bad experience.
I love having our insurance with you guys. The staff no matter who or when you call are really always happy and they help you with a thousand questions ( which I always seem to have ) if I have to say one not so great thing is they never contact you by phone only by email when they need info which is fine for most people but I do not have email on my phone or even look everyday so I would wish they would call me when they need something but other than that the customer service is stellar and the rates are good.
Insurer: ASPCA
By: Suzanne
A great insurance to have for your pet.
I would not want to be without this pet insurance. I would definitely recommend this insurance and have already done so. There are trained personnel to help you 24/7. Insurance claims are processed quickly and payments made in a timely manner
Insurer: Nationwide
By: Wanda
Fast and convenient
I love the ability to submit claims via mobile app or online. Fast follow up after claim submitted and fast reimbursement. Love the communications and reimbursement time frame
Insurer: Nationwide
By: Michelle
Easy, quick process!
Thank you! Your process is smooth, easy and worry free. Thank you for processing quickly and efficiently. I recommend you to all my friend pet owners!
Insurer: Nationwide
By: Michelle
Willow's review
Claims completed very quickly. Any issues are explained very well and handled in a very professional manner. Interaction with call center staff is excellent. The value of this coverage is beyond belief. Thanks
Insurer: Trupanion Canada
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