Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Easy claims
Filing claims is easy and fast. It’s reassuring to know that nationwide is there to help too if needed.
Insurer: Nationwide
By: Kris
AMAZING
Nationwide has been the most incredible, seamless, friendly experience for reimbursement and customer service. I recommend nationwide to all of my friends with fur children and anyone 1000x over
Insurer: Nationwide
By: Lori
Saves my dog's (and my wallet's) life!
Don't know where me and my puppy would be without HealthyPaws insurance. They were very responsive throughout the whole process and ended up reimbursing me over $35,000 for an unexpected leptospirosis case where Bo had to get dialysis and a blood transfusion. They were very responsive when I had questions about claims that came in and were timely in the payouts as well. Couldn't recommend the service more, I believe this is one of the only companies that has a no-cap policy, which is was very important in my case. Thank you HealthyPaws!
Insurer: Healthy Paws
By: Maxim
Efficient and Pro-Active
Trupanion was recommended to us by our vet, so we immediately signed up when our golden retrievers were puppies. Our 2 year old hurt her shoulder at the dog park, and had to have some surgery. Trupanion answered all our questions and were polite and helpful. They also efficiently kept us in the loop, and sent our insurance check in a very timely manner. We have heard from pet owners that other pet insurance was insufficient with poor coverage. I highly recommend Trupanion to all my fellow pet owners.
Insurer: Trupanion
By: Jean
AWESOME
I was doubtful when I first joined but you all have stood by your contract and word. Thank you for helping me to take care of my pet. Keep up the good job on all ends.
Insurer: Nationwide
By: Flora
Do not deal with this company
Mailed an accumulative amount of receipts that they claim they didn’t get, apparently their is a 6 month window in which you can claim. Rates increased as u used the insurance....go with a company that is more transparent...all they want is your money
Insurer: Pets Plus Us
By: Natalie
Using Nationwide was easy and the refund from my claim was quick!
The first amount from my claim that came through was incorrect, however, I called customer service and got a very friendly rep that re-submitted my claim again because the items that should have been covered were not processed and it got remedied right away. Overall a very smooth and easy process for my claim.
Insurer: Nationwide
By: Corinne
Thank you for caring about Pepper
Thank you very much for taking care of Pepper in 2019. Filing claims is easy and the response time is quick.
Insurer: Nationwide
By: Rossana
Exceeded my expectations by far.
Rosie is our first pet and I had no idea pet insurance even existed. I became aware through my corporate benefits package and signed up. I wasn't sure what to expect when I first start submitting claims but I was quickly amazed. The process was extremely quick and easy. Everything was being covered and the payments were made way ahead of the expectations set during submission. I have already recommended Nationwide pet insurance to multiple pet owners.
Insurer: Nationwide
By: Mike
Absolutely the best! True life savers!
I cannot express how greatful we are to have you in our corner. I honestly do not know how we could have gone thru this without you. You truly are worth every dime spent on our policy. We have a house full of Irish wolfhounds, three to be exact. And we look at them as our family and will do anything and everything we can for them. Which is why we have your insurance. Heart breaking as it is to say we had pneumonia hit our family members this past winter and we were able to save one, but had to help our other girl cross over the bridge. On all days, Christmas. We are still devastated from our loss of our beautiful Honor. Our other girl Heaven is now fighting her second round of pneumonia and so far doing well. This has and is costing more money than we could have afforded with out you. I thank God every day for making the right decision and going with your company. Not once have I had to cut any medical care short for lack of money. And I can say, I truly have done any and everything I can for them. And knowing this gives us some comfort. I am very happy with your prompt pay and wonderful customer service. Believe me I have been your biggest advocate on pet insurance. I have even told some breeders that it should be mandatory in their contracts. As for us, I'm praying this will be the last of the pneumonia once we get her over it AGAIN. We are so ready for pack to be back healthy and happy. Thank you agian from the bottom of our hearts! The Powers family
Insurer: Nationwide
By: Hope