Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best use of my money....EVER
My employer offers pet insurance as a additional voluntary benefit and the monthly payment is deducted from my paycheck. I couldn’t be happier that I chose this. My Rylee was lethargic, unable to regulate his temperature (cold ears and tummy), vomiting twice a day. On the 3rd day of this I took him to the veterinarian, they did some tests and recommended a stay in a 24 hour animal hospital for more tests and observation. This 3 day stay cost $2000. Once they found out what was wrong (Addison’s Disease) and got him on the right meds, I took Rylee home and used the VitusVet app to submit my claim. 10 days later, I had an $1800 reimbursement waiting for me. I had a message from Nationwide checking on Rylee to make sure he was ok. This company actually cares about it’s insured. I even upped my coverage to include the Wellness option for non-accident/emergency on both my pups. Far too often I see posts online about people not being able to afford their vet bills and opting to just put their pets down. This is the better option.
Insurer: Nationwide
By: Jeff
Great policy program
I am so pleased with how easy it has been to work with Nationwide. They are awesome when I have to call and their website is very easy to use.
Insurer: Nationwide
By: Anita
Life saver
This insurance has been an absolute lifesaver for me and my dog Wicklow. It allows us to get the treatment he needs without having to worry about the cost as much as I would without them. And as a result he gets the care he needs. Which means the world to me.They have been kind conscientious and prompt with reimbursement. If only insurance companies treated people like this. The world would be a better place. Thank you healthy paws.
Insurer: Healthy Paws
By: jason
Pleasantly surprised that Nationwide would cover my 11 year old Corgi!
I didn’t think I could get pet insurance for my 11 year old Corgi. Wow! Was I surprised by Nationwide Pet Indurance! (Of cours, pre-existing conditions are not covered.) I have filed two claims this year and they’ve both been paid.
Insurer: Nationwide
By: Mark
Great customer service and great coverage!
Great customer service and great coverage!
Insurer: Nationwide
By: Debbie
Best decision I ever made!
I have been very pleased with Nationwide Pet Insurance for over a year and a half. The coverage has been extremely helpful and the reimbursement process is easy and timely.
Insurer: Nationwide
By: Virginia
The best pet insurance company by far!
This insurance company is amazing. If you have questions a person answers the phone! You don’t have to press a million numbers before you get a human. Submitting a claim is so easy. They payout very fast and are always fair.
Insurer: Nationwide
By: Jolene
Quick Processing, no issues!
We subimtted my dog's claims after a bout of pancreatitis. It was processed, reviewed and paid out with in a week! It was a relief not to have to be questionned while my pup was recovering. So glad we have this insurance!
Insurer: Nationwide
By: JODI
Cares about my fur baby
Duncan has been having an issue with his skin/allergies. We have tried several medications with no avail so he had to go to a specialist. Nationwide has been great to work with and has followed up on how he is feeling. The claims are easy to submit and quick turnarounds.
Insurer: Nationwide
By: Sandy
Fantastic, easy to use and so helpful!
We are so happy we have Nationwide pet insurance for our puppy. They are always available for questions and the app to file claims is so easy to use., we’ve been reimbursed within a week or so each time. We will continue this insurance even as she grows.
Insurer: Nationwide
By: Jonette