Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Great customer service and very quick claim turn around time
Nationwide has been such a huge help with our problem child dog. Our dog before her was a very old boxer when he got cancer and we didn't have insurance on him so the stress of his treatments on top of the stress about mone was really difficult. nationwide has completely taken the financial stress off our shoulders for Birdie though and we're so grateful. Their claims have a very fast turn around and their customer service team is always helpful.
Insurer: Nationwide
By: Sienna
Love it - app makes claims easy
The app made claims so easy, and the service I have received so far has been exceptional. I love the vet helpline.
Insurer: Nationwide
By: Nicole
Nationwide is There When We Need Them
Our nine year old malamute had to have a second surgery on her knee, and it was a worrisome time that also was expensive. She’s home recovering now, but Nationwide acted on the claim immediately, and it appears that the bill is being covered almost entirely. Such a relief, and Nationwide made a bad situation so much easier. I appreciate the clear, direct response and making it possible for my pet to get all the care she needs.
Insurer: Nationwide
By: Zena
Super Grateful for this insurance!
I am super grateful to have nationwide pet insurance to help cover the cost of care of my fur babies. It’s stressful enough to have sick pets, but even worse to have to worry about how to cover the expenses. Claim refunds are turned around quickly, and it’s super easy to submit and follow up!
Insurer: Nationwide
By: Ashley
Ease of use, quick response and caring company makes this the best choice for you and your pet!
Love this app! It makes filing a claim a breeze. Everything is explained well. The people are kind and helpful. The response time is super quick! If you have a pet, you need this insurance!
Insurer: Nationwide
By: Pamela
Great Pet Insurance
I am very pleased with the way Nationwide process my claims. Very easy and very quick. So far, I have not encountered any issues which I have experienced in the past with other pet insurance provider.
Insurer: Nationwide
By: Monica
Great service and easy to file claim.
Very easy to file a claim through the app. Quick response to recieve my refund.
Insurer: Nationwide
By: Elizabeth
Great Insurance!!
Excellent Insurance!!! I’ve had zero problems with any claims that I have submitted.
Insurer: Nationwide
By: Jody
Fast Refunds
Long time customer satisfied with service and coverage. Refunds being deposited to bank account really speeds up the process.
Insurer: Nationwide
By: Joan
Great Deal
Nationwide has been extremely helpful with vet bills recently. Our 5 ye old Boston terrier has bad siezures that required hospitalization. After he got out he injured his eye. Doing the claims on the vitus vet app is super easy and fast. The checks come very quickly. Great pet policy. I’m very glad we have our dogs covered. I actually bought the two policies mainly for our older Boston but we have needed more for the younger one recently. I highly recommend this.
Insurer: Nationwide
By: Bianchini