Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Willow's review
Claims completed very quickly. Any issues are explained very well and handled in a very professional manner. Interaction with call center staff is excellent. The value of this coverage is beyond belief. Thanks
Insurer: Trupanion Canada
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Graham and the other lady were so great.
Graham and the other lady were so great. Not like other insurance companies that screw you around. No wait times. They asked how walter was doing, you could tell they were genuine about there concern for Walter our dog. I usually dont respond to these types of emails but damn, these people are so great. Top notch guys!
Insurer: Trupanion Canada
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Happy client
Contacted company. Told them my problem. Worked with the vet. Processed claim received check easy. Thank you for being there
Insurer: Trupanion
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Awesome & Convenient Service
Excellent service, I love the 'œTrupanion 'œExpress' service @ my dog's Vet Hospital, thanks so much for making it very convenient for me.
Insurer: Trupanion
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I had a question about our policy coverage and a real person answered my first call.
I had a question about our policy coverage and a real person answered my first call. Got right through which is unusual these days. She was very pleasant and quickly answered my question.
Insurer: Trupanion
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Major knee operation for our Daisy.
love how we don't have to pay up front and then get in back from Trupanion, so much easier. They are very, very helpful when you call to ask any questions
Insurer: Trupanion Canada
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Reba's mom
My rescue dog required emergency diagnostics and surgery for a foreign injection. Trupanion was with me every step of the way. Not only were transactions processed quickly I appreciated your supporting messages during this stressful time. My dog is on the mend and you are a big part of her progress. Thank you from the bottom of my heart.
Insurer: Trupanion Canada
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A Great Experience
Very helpful. The claim process was very straightforward.
Insurer: Trupanion Canada
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Looking after our friend.
We found that Trupanion was efficient with our claim which was processed in a very timely fashion.
Insurer: Trupanion Canada
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