Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I highly recommend Nationwide Pet Insurance for the coverage, ease in filing claims and excellent and caring customer service
Love the coverage, ease of filing claims and excellent & caring customer service. Pet Insurance is available thru my employer at a reduced cost, which is fantastic. Am so glad I purchased Nationwide Pet Insurance - knowing my pet is insured and preventative care is encouraged and covered is well worth the cost.
Insurer: Nationwide
By: Teresa
Nationwide provides excellent, clear, and convenient service
Nationwide communicates extremely well making it easy for me to understand claims and policies. They always check in on my pet's health and needs. Very professional and friendly customer service!
Insurer: Nationwide
By: Angela
We wouldn’t have our Bella, without Trupanion❣️
Since a pup...Bella’s had health issues in we brought her home. After 3/4 years she was diagnosed with A-Typical Addison’s disease. With excellent Vet care and the incredible support by Trupanion, we’ve been able to care for her and ensure she has a happy healthy life❤️
Insurer: Trupanion Canada
By: Jo
Excellent Hassle-free Service
Pet insurance is a must for an active hunter and hunt test performer. Healthy Paws has come through in a timely manner on reimbursements for injury, surgery, and cancer claims. Wouldn’t be without it.
Insurer: Healthy Paws
By: Tom
Healthy Paws eased the stress!
It's been a rollercoaster of stress and emotions this week. Wednesday was Emma's birthday, and the worst day of three days of pain. Started out at her vet, took xrays and stomach was incredibly huge and distended. She sent us to a specialist for ultrasound. That completed, they suspected cancer. Adenocarcinoma or in the duodenal area. We were devastated and Emma looked awful, couldn't stand and in tremendous pain. They gave her pain meds, Cerenia and sent her home with us for surgery the next morning. Next morning, surgeon also thought cancer or mass based on image from the ultrasound. But she was too unstable for surgery and had to get her electrolytes and hydration better. Next morning just prior to surgery, the surgeon calls and says she's alert, playful, and stomach no longer distended. Seemed like a different dog. We opted to hold off on surgery and repeat ultrasound for comparison. That ultrasound was a much better view; the stomach was no longer blocking images of her organs and we could clearly see necrotizing pancreatitis, NOT cancer, but still very serious. Completely changed treatment plan and avoided surgery, literally at the last minute. She still had aggressive treatments and blood transfusion, but came out of it great. Completely scarey experience and it came out of nowhere! They literally told us it could gave been one fatty meal or something she got into. We will make some dietary and medication changes and hopefully prevent any further recurrences. Knowing we had pet insurance at a time like this wad a HUGE relief; one less thing to worry about. Within a day of submitting her claim, Healthy Paws reached out to me to ask how she was doing and to give her a hug. Not your typical insurance company! I'm so glad for Healthy Paws and your caring staff! 💕🐾 Cheryl
Insurer: Healthy Paws
By: Cheryl
Wiley's Great Adventure.
Even though the vet Hospital did my claim, I was very quickly contacted via e-mail on the in's and outs of my claim and was sent via mail very quickly.
Insurer: Trupanion Canada
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