Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Effortless claim payments
It was effortless. I've recommended Trupanion to strangers based on our experiences.
Insurer: Trupanion Canada
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Excellent customer service.
Excellent customer service. Very polite and respectful.
Insurer: Trupanion
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superb service!
I emailed the claim. You responded promptly. And I had the check in my account pronto. Couldn't ask for better service! If only human health insurance was as good!!!
Insurer: Trupanion
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I filed claims for my 2 cats on January 13 2020.
I filed claims for my 2 cats on January 13, 2020. After not hearing anything for about a month I sent an email requesting the status of our claim...no response. I let another month go by and sent another email and again, no response. Shortly after the second email I sent another email requesting status as well as stating that I was going to file a formal complaint with the NJ state department of insurance. Well we got a phone call from Beth at Trupanion on Thursday, 3/12 informing us that all of their emails to us were bouncing back. Shame on us for not updating the email address on our Trupanion account; that was our mistake. HOWEVER, they obviously had our phone number and instead of waiting almost two months to contact us perhaps a call to us after the first email was undeliverable would have been appropriate. This is the poorest customer service I've encountered in a long time. Needless to say, our claims were denied based on their standard of pre-existing conditions. To say we are disappointed with Trupanion is an understatement and I do not recommend them at all.
Insurer: Trupanion
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Happy to have Trupanion
So glad I have this. They pay quickly and with no hassle.
Insurer: Trupanion
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I have experienced your quality of work you are quick when needed
I have experienced your quality of work you are quick when needed
Insurer: Trupanion Canada
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Kat was friendly knowledgable and extremely helpful.
Kat was friendly, knowledgable, and extremely helpful.
Insurer: Trupanion Canada
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They are great and easy to communicate with.
They are great and easy to communicate with.
Insurer: Trupanion Canada
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