Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Excellent Service
Thank you for the great service and asking about Ollie. His visit to the vet was for neutering. He did great and is fully recovered. Keep up the good work.
Insurer: Nationwide
By: susan
Awesome Coverage and Service
Nationwide Pet Insurance has given me the peace of mind that I will be able to always give my pets the highest of care possible. They are quick with payments, clear with what is and isn't covered and provide great customer service if you ever have any questions. My pets will always be covered by Nationwide.
Insurer: Nationwide
By: Heather
Exceeds expectations
Thank you for helping with the cost after Bebe's accident, we got her all the help she needed and I was so stressed about the cost. But Nationwide delivered exactly like I hoped it would, in fact so much easier than I could have hoped for and it totally exceeded my expectations. Thank you!
Insurer: Nationwide
By: John
Great job in covering Teddy's emergency
Trupanion was there when Teddy needed emergency evaluation, and subsequent surgery, for the removal of a foreign object in her stomach. She is recovering well, almost a week post surgery and we could not be happier. Trupanion were responsive, easy to deal with and kind throughout the whole process. All pet owners should have Trupanion insurance for their pets, and I am so happy that our vet, Danny Joffe, recommended them 8 months ago.
Insurer: Trupanion
By: Robert
Excellent coverage for your furry loved one
I’ve had HealthyPaws for over 5 years and I have always found them to be helpful. During stressful times, they have gotten back to me right away and my claims have always been processed in a reasonable amount of time.
Insurer: Healthy Paws
By: Jennifer
It's all good
I'm very glad that I got the pet insurance from Nationwide. The claims have been submitted easily and answered promptly.
Insurer: Nationwide
By: Susan
Affordable, dependable, informative and fast electronic payment of claims
The rates are reasonable, the information that's available to you 24/7 if fantastic, filing a claim was so simple, just be sure you include everything they ask for., making payment of claim super fast! It's a great feeling to know my dogs are protected from unfortunate mishaps as well as regular checkups.
Insurer: Nationwide
By: Marianne
You have been a lifesaver in helping me take care of our sweet girl.
Recently Lola had come down with a case of pneumonia and if it wasn't for nationwide's pet insurance I am not sure we would have been able to take care of her. They always process the claims quick and efficiently. I don't know where I would be without them
Insurer: Nationwide
By: Justin
Very pleased with the service
Very pleased with this company
Insurer: Nationwide
By: Bernadine
Nationwide is great pet insurance!
My cat needed emergency surgery which was very costly. But thankfully I had Nationwide pet insurance which helped pay my bills. It did not take long to get paid either
Insurer: Nationwide
By: Beth