Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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ASCPA was the most Amazing five star Insurance I could of ever had for my dog!
I brought ASPCA insurance for my black pug Mollie in June or July of 2019. On January 10, 2020 I rushed Miss Mollie to the vet., she had a extremely low blood platelet count. There are many things that can cause this condition from Valley Fever, tick disease, regular shots for rabies etc., and cancer. She had to have many tests ran on her along with chest x-rays. Mollie also needed to see a internal specialist who ordered an ultra sound to look for cancer. She was lucky all of the serious things that were possible for her illness, it was only due to her recent vaccinations she had just received a week prior. She was put on high amounts prednisone and slowly tapered down over months. Miss Mollie had to have a CBC blood count every two weeks to make sure that her platelets were staying where they needed to be and not going back down as they decreased her prednisone. ASPCA paid for 90% of these bills with a $500 dollar deductible at the beginning of the year( over 3,500 dollars). She was getting better every day, but on March 03, she had to be euthanized because she was born with an abnormally small trachea which had collapsed on her. Again ASPCA Insurance came through... not only did they pay for the euthanization but also for her cremation. Then they even have special counselors to help you through the grieving process. I will always buy ASCPA Insurance they're the best!!!
Insurer: ASPCA
By: Anna
Grateful for Embrace Pet Insurance
We are very pleased with the response to our claims for Harry, our Miniature Schnauzer. We worked with Embrace and our veterinarians to assure we had the information required for our claims. Harry went through some complicated medical issues in his young life and is now a thriving, smart, loving, and happy little boy dog. Embrace responded to our claims and paid promptly. I have recommended this insurance plan to several friends. Thank you to everyone at Embrace!
Insurer: Embrace
By: Susan
Excellent
Pet insurance with Nationwide is excellent. Customer service is friendly. Reimbursement is quick and easy.
Insurer: Nationwide
By: Mia
Awesome service!
Getting nationwide insurance was the best decision we made. We had an unexpected trip to the vet leaving us with a bill of almost $1000. We were able to submit this claim the same night (online) and it was very easy. We were able to track updates online and reimbursement was quick with the direct deposit feature! A++
Insurer: Nationwide
By: Abigail
We love Nationwide’s pet insurance
I’ve had to submit claims a few times now and it’s always been very easy, and we’ve been fully reimbursed every time. I can’t say enough good things.
Insurer: Nationwide
By: Jacklyn
I’ve appreciated you all.
Thank you for making the claim process easy and straightforward. I appreciate this insurance as part of my family.
Insurer: Nationwide
By: Stephanie
Remington Zolitoy Milcheck
We are so glad we purchased pet insurance for our Remington. He has had some minor health issues that Nation Wide help cover without question and without any hassle. Can't say that for our personal insurance.
Insurer: Nationwide
By: Lawerence
We Love Nationwide Pet Insurance!
We have been extremely happy with your pet insurance. Filing claims is simple, payment very quick and coverage is exceptional. Having such great insurance gives us peace of mind that our Pug will always be able to receive the care that he needs to grow into a healthy family member.
Insurer: Nationwide
By: Jan
Outstanding service covering all agreed to costs in a timely manner.
Nationwide has provided ‘Happy’, our Yorkie , every covered claim that we have submitted. His health is well covered and we sleep easier knowing that our family member is well served if and when he needs health help. Thank you for living up to your end of our friendship.
Insurer: Nationwide
By: Ralph
Excellent
I have been very impressed with the ease of doing business with Nationwide Pet insurance. Mr. Floyd is a puppy and as such has had several medical events in addition to flea prevention medicines that quickly surpassed his deductible. Claims are easy to submit and have adjudicated quickly with reimbursement checks arriving shortly after. While I am delighted with my decision to buy pet insurance from Nationwide, I hope to submit less claims in the near future as Mr. Floyd reaches adulthood!
Insurer: Nationwide
By: Jimmy