Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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I am so happy I decided to protect my precious creature with Nationwide!
The customer service people are very knowledgeable and helpful. The vet hotline is super informative -- they have the time to answer those questions you forgot to ask your vet. And they follow-up, which means so much. I was a little confused by the notices about my claim, but it all worked out fine in the long run.
Insurer: Nationwide
By: B
Extraordinary, caring,professional pet insurance with ease of claim filing.
Pleasant caring people from the first introduction. This insurance company has something for everyone as you set your own parameters. The process is client driven, fast and fair. Such a difference than my previous pet insurance company.
Insurer: Embrace
By: Nancy
The rare company that makes you feel like they're on your side.
When my puppy needed surgery, Healthy Paws couldn't have made it easier. They took away the anxiety of a hefty bill by preapproving and prepaying for the procedure. And they followed up several times to make sure she was on the mend. It's a real relief to know they're in our corner.
Insurer: Healthy Paws
By: D.
Excellent service and response.
You guy are the best.
Insurer: Nationwide
By: James
Easiest and best service
So my goofy great dane just turn 1 year old. It was his birthday, he was playing with his friends outside and comes back with a huge cut on the back of his leg. Definitely needed staples. His demeanor was the same, no limping or anything. But now we had to go to the vet. After they put 4 staples back there I go to file the claim. and then after nationwide received it, a couple days later I receive a check for my reimbursement. super easy. I love the app as well. It helps you file claims fast and easy and has all the information you need right there!
Insurer: Nationwide
By: keem
Awesome
Nationwide has been a godsend. They process claims quickly, excellent coverage, reasonable rates, excellent communication with customers. By far the best pet insurance we have ever had. Would recommend them to anyone.
Insurer: Nationwide
By: Jennifer
Overall im very satisfied with all services offered
I would recommend Nationwide to anyone.It was a peace of mind and was an ease filing c lmk aims for my baby Blackgirl. Thank ypu Nationwide for helping take car of us.
Insurer: Nationwide
By: Valeria
Peace of mind coverage
Puppies manage to get into many things and it is great knowing that Nationwide is on her side. From phone support to prompt reimbursement we have only had good experiences with Nationwide, with both our new puppy and 10 year old.
Insurer: Nationwide
By: Kevin
Great Pet Insurance Company!
Our boy Ernie has a few medical issues that need regular care to address. Fortunately, we bought Nationwide pet insurance the week we adopted Ernie. It has been a very nice experience working with Nationwide. I would highly recommend this pet insurance for anyone on the fence...it is worth it!
Insurer: Nationwide
By: Michael
Best I've Ever Had
I've never had a problem placing a claim and there's always someone available to ask questions. Luckily I have this policy so instead of worrying how to pay for my baby's surgery I can focus on him. Thank You!!!
Insurer: Nationwide
By: Brittany