Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Wiley's Great Adventure.
Even though the vet Hospital did my claim, I was very quickly contacted via e-mail on the in's and outs of my claim and was sent via mail very quickly.
Insurer: Trupanion Canada
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Excellent customer service and prompt payment of hospital bills.
Excellent customer service and prompt payment of hospital bills. I truly feel my Charlie owes his life to Trupanion.
Insurer: Trupanion
By:
So far happy with agents who've helped answer my questions since I'm new to this.
So far, happy with agents who've helped answer my questions, since I'm new to this.
Insurer: Trupanion
By:
Very helpful and nice personality
Very helpful and nice personality
Insurer: Trupanion Canada
By:
Having been a client of Trupanion since 2010 and having made numerous phone calls regarding Trixie's coverage before enrolling I am a bit surprised that I am getting the 'new client' / 'new policy' line.
Having been a client of Trupanion since 2010 and having made numerous phone calls regarding Trixie's coverage before enrolling, I am a bit surprised that I am getting the 'new client' / 'new policy' line.
Insurer: Trupanion Canada
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I got a cheerful prompt response
I got a cheerful, prompt response
Insurer: Trupanion Canada
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My dog was very sick a few months ago and Trupanion saved his life by covering s large portion of the costs.
My dog was very sick a few months ago and Trupanion saved his life by covering s large portion of the costs. Also, Elena was VERY HELPFUL and friendly.
Insurer: Trupanion Canada
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Stephanie was helpful.
Stephanie was helpful. I feel peace of mind knowing my pup Ella is covered.
Insurer: Trupanion Canada
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The customer service is great but the price point is a bit higher.
The customer service is great but the price point is a bit higher.
Insurer: Trupanion Canada
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We absolutely love the service provided and your reps are fantastic.
We absolutely love the service provided and your reps are fantastic.
Insurer: Trupanion Canada
By: