Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Extremely positive Embrace experience
Embrace is consistently professional, helpful, and responsive. I absolutely believe their customer service beyond what I expect.
Insurer: Embrace
By: Karen Wasserman
Quick processing of documents
Quick processing of documents, easy to communicate with.
Insurer: Pumpkin
By: Sean
great and easy
Easy and never have had a problem getting coverage
Insurer: Spot
By: Leah Leidy
It was so easy.
It was so easy. I told the vet that I have Trupanion and that was it. The vet was able to do everything from there side and all I had to do was pay them my part.
Insurer: Trupanion
By: Kim
Love Trupanion
I love the simplicity of your operation and everyone taking care of my puppies have Trupanion. So making claims is very easy and convenient.
Insurer: Trupanion
By: David Torres
I had Amber to the emergency vet late…
I had Amber to the emergency vet late at night and they put the claim through to Trupanion and Trupanion had someone there and paid the claim before I left the vet. Truly great service.
Insurer: Trupanion
By: Ronnie
I can't log into my account
I can't log into my account. I have called and still the IT dept hasn't fix it. I get "403 Forbidden Microsoft-Azure-Application-Gateway/v2" code. Plus it takes up to 25 days to process claims. If they don't get their act together I'm going somewhere else.
Insurer: Pets Best
By: Joseph Burclaw
Easy enrollment, reasonable rates
It was very easy to enroll through the link in my employer's benefits portal. Nationwide has been very responsive and helpful, and the rates and coverages available were priced reasonably with the employer discount.
Insurer: Nationwide
By: Jamie Ziegler
Really easy and helpful
Really easy and helpful, great coverage and great people!
Insurer: MetLife
By: Caroline Holland