Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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I’m so Happy I found EMBRACE
I’m so Happy I found EMBRACE The staff is so helpful and accommodating!’ I received my first refund Super easy in do the contact with our veterinarian was painless!! I am already sharing information to all my Dog loving friends at Embrace!!!
Insurer: Embrace
By: Nancy S
Excellent service for more than a decade
I've been insuring my dogs with Pets Best for a decade or more and they continue to provide excellent service and transparency in explaining their decisions--which have been uniformly accurate. When I got a new puppy a few years ago, the first thing I did when I got home was to enroll him with Pets Best because I was so pleased with how they handled my previous dog's benefits. I highly recommend them.
Insurer: Pets Best
By: Marian Petrides, M.D.
No way to dispute denied claims
Denied every claim based on “preexisting condition”, even when “preexisting condition” had nothing to due with claim. There’s no way to contact anyone at the company actually dispute these denials. They tell you to take it up with your state’s insurance dispute office if you’re not happy. Utterly useless
Insurer: Pets Best
By: Katie
Our MetLife pet insurance is amazing
Our MetLife pet insurance is amazing. They have friendly and helpful customer service. They are very fast with the payment disbursement. I would highly recommend them.
Insurer: MetLife
By: Tabetha
Easy to navigate pet insurance
My claims were processed and refunded quickly and without issue. They’ve made it easy to file claims, and do follow up with vets on their end to keep things simple. I’ve had good experiences with them so far.
Insurer: ASPCA
By: Sam S.
MetLife Cares 🥹
I have been with a couple pet insurances before finding MetLife. MetLife is hands down the best! Their premiums are fair, the claims process is easy via their app, and I feel my pet is cared for as they pay quickly (this is so important when you are worried sick about your fur baby, and spending on their care; MetLife eases the financial burden without adding to your stress💕)
Insurer: MetLife
By: Terri
Never thought I’d have to use it
Never thought I’d have to use it, but super glad I have it! I submitted my claims and Fetch took care of everything very quickly and kept me informed during the entire process. Highly recommend!
Insurer: Fetch
By: CHRISTINE G