Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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They take forever to answer the phone
They take forever to answer the phone. They don't pay out on claims. Cancelled my policy and got a much better rate with better coverage elsewhere.
Insurer: Pets Best
By: Tracy Turner
Always ready to help when I call and my…
Always ready to help when I call and my questions are always answered. Very friendly and great customer service.
Insurer: Trupanion
By: Robin
Carly is really awesome and explained…
Carly is really awesome and explained everything very thoroughly
Insurer: Fetch Canada
By: logically-illogical
Super customer service.
Super customer service.
Insurer: Spot
By: Edith Girardi. Worth it
I think they're 'SPOT' on
I think they're 'SPOT' on. They're total professionals that look at your 'CLAIMS' and process it in a manner that's understandable.
Insurer: Spot
By: Customer Ki Hoon Hong
Great experience with MetLife!
Great experience with MetLife! Such great service and quick reviews and reimbursements.
Insurer: MetLife
By: customer
Thank you from the bottom of my heart!
I want to sincerely thank Embrace for making a very stressful time much more manageable. My dog became extremely ill and had to be hospitalized, and the last thing I needed was a complicated claims process. Thankfully, submitting my claim was quick and easy. Every time I contacted customer service, they were polite, helpful, and took the time to answer all of my questions. My claim was processed and paid promptly, which lifted a huge financial burden off our shoulders and allowed us to focus on what mattered most—helping my dog recover. Thank you Embrace!
Insurer: Embrace
By: blancamazy
Horrible
Horrible. The customer service on the phone is pleasant and helpful. I specifically took screenshots of every steps I did when insuring my dog. Later when I logged in, I see they have changed the DOB and said she is not neutered. When I called, customer service was pleasant and said she has to pass it to another department. I got an email back that they can’t change DOB. Although the difference between what actual Birthday and what they had put on her records was 3 months.
Insurer: Nationwide
By: customer
Speedy Reimbursement
We have filed two claims for surgeries. Healthy Paws reviewed the claims immediately and we received our reimbursements promptly.
Insurer: Healthy Paws
By: Margaret
The communication is great!
The communication is great!
Insurer: MetLife
By: customer