Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pets Best has not paid for a Wellness, Vaccine, Office Visit in over a year! They get you in, delay your claim, and claim all visits are connected to pre-existing conditions. Save your money and look elsewhere!
Insurer: Pets Best
By: Bull Dawg
So glad we've had MetLife Pet Insurance…
So glad we've had MetLife Pet Insurance for a couple of years now. Easy to work with and reasonable. Thank you!
Insurer: MetLife
By: Lola
It was easy to submit and you had a…
It was easy to submit and you had a great response time.
Insurer: Fetch
By: Delilah
best decision we made when we adopted our puppy
We enjoy working with them. very easy to use and make a claim. Our Dog Cam has been covered since his adoption day. He almost ten now and Trupanion has been great helping with his needs.
Insurer: Trupanion
By: JOHN L MAHONEY
I had a wonderful experience with…
I had a wonderful experience with Trupanion. Their customer service was outstanding — professional, friendly, and very easy to communicate with. They made the entire process smooth and stress-free, answering all of my questions clearly and promptly. I truly appreciate their responsiveness and support. Highly recommend!
Insurer: Trupanion
By: Tammy & Darren
Very Good
Easy and quick communication made getting money back from my claim seamless.
Insurer: MetLife
By: Zach
Quick and easy
I was pleased at how streamlined and quick the claims process was. I also liked the detailed invoicing following the claim. Overall great experience!
Insurer: Trupanion
By: Parrish
Met Life is an absolute dream to work…
Met Life is an absolute dream to work with and trust. I have had other pet insurance companies in the past, and always have issues with the other guys. I have told fact based information to my vets about how exceptional Met Life is and fast turn around on claims. Now all the staff at the clinics recommended Met Life to other pet parent's.
Insurer: MetLife
By: Dave Reynolds
It's always a pleasure and expeditious…
It's always a pleasure and expeditious experience. This time, I should have been communicated that there is a problem with Zelle and given the opportunity to provide other options to be reimbursed instead of awaiting on a check.
Insurer: MetLife
By: customer