Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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This insurance company is great
This insurance company is great. I never have a problem and they are always prompt with the results or communication of delays
Insurer: Pets Best
By: David Black
Fast return
I was honestly surprised that they accepted my claim in 2 invoices, which had to be done that way re: surgery, (dental). I sent it in with the Dr. notes and within 24 hrs received an email claim was accepted with the amount they would pay and within 24-48 hrs it was in my account. I had both bills myself. My only concern is, now that I've put a claim in, I'm m sure my pets monthly payment will Increase drastically on her birthday
Insurer: Trupanion
By: Mary Augustine
very easy to file claim
very easy to file vet information and quick response from Fetch.. I would only request you consider more coverage for wellness care
Insurer: Fetch
By: Marilyn K
Quick response and easy to understand
Quick response and easy to understand
Insurer: Pumpkin
By: Elizabeth
The claim was processed quickly and it…
The claim was processed quickly and it went smoothly. I was very pleased with how the process went
Insurer: Fetch
By: Teresa
Extremely happy with Pets Best
I've been a customer for over a year. Added a 2nd pet this year. Couldn't be happier with the policy, and the claims process.
Review
I have never had any issues when I use Pets Best. I have used them since 2019. I recommend them to my friends
Easy
Super easy to understand. Glad the process took no longer than 15 minutes!
Insurer: MetLife
By: Kevin Roman Patricio
Happy I switched to Pets Best
So happy that I switched to Pets Best!
Carla Steven is very knowledgeable
Carla Steven is very knowledgeable, helpful in any way makes me and my fur babies protected for a better insurance and she's very friendly Thank you Cecilia Miranda
Insurer: Fetch
By: Cecilia Miranda