Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Given two stars instead of just one…
Given two stars instead of just one star. Our newly adopted cat had an upper respiratory infection. Urgent Vet care took care of him and we submitted the claim. Waiting a few days and no response from MetLife Pet Ins. I called them. They had never received my claim. Resubmitted and they received it. Processing took a couple of days and there was missing information. SOAP - what was that? Spell things out for us! Turns out it's his pre adoption record. Sent that in. Processed the claim and notified it was approved. Now I wait for my refund. Crickets. Called them. Supposed to receive another email on how I want my refund. Just send me a check. I shouldn't have to go and create an account and give my banking information to receive my refund. I say beware of getting MetLife Pet Insurance if you have a pet. The amount of monthly payment and the total yearly amount they cover is not worth it. Yes, I'm glad we were given a "free" trial and we used it. But this ordeal we had to go through was not worth it. Just my humble thoughts.
Insurer: MetLife
By: Rudy's Parents
Trupanion was kind and had patience
The vet’s office had no idea how to file a claim- a claim was filed on my behalf using someone’s else and Trupanion was very kind working with the office manager to correct their error. I was extremely bothered that the vet’s office promotes Trupanion but didn’t look out for me and my dog to ensure claims were done right. I had to get a little upset to get them moving- very sad.
Insurer: Trupanion
By: Lou A
Pet associates are always so pleasant…
Pet associates are always so pleasant and helpful every time I call for help with my policy!!! Please stay pleasant and helpful it means a lot!!! Nancy and Pet baby Roxy!!!🐾🐾🐾🐶🐶🐶
Insurer: MetLife
By: customer
The application process was very easy…
The application process was very easy and any questions that I had their response team answered them promptly.
Insurer: Nationwide
By: Ty Watson
Great company to deal with
I have two dog Insurance policies with Met Life Pet Insurance and have been impressed with the speed and efficiency they handle our claims.
Insurer: MetLife
By: customer
Go with another provider
Sonnet insurance was great until my credit card was stuck in the Canada Post strike and they cancelled my policy and ruined my credit. Their customer service was horrible and there was no understanding of the situation. On top of that I had never missed a payment before and had been with them for 5 years. Would not recommend due to horrible customer service and terrible policy.
Insurer: Sonnet
By: Julia Chriss
Fast Response
Fast Response Proper results Easy to understand the representative
Insurer: MetLife
By: customer
The response and care taken for an…
The response and care taken for an unexpected issue with my pup was quick and thorough. Great service! Very satisfied with Trupanion.
Insurer: Trupanion
By: Lori Warren
Unacceptable Service: 4 Years of Premiums for Contradictory Denials and Incompetent Support
I am extremely disappointed and frustrated with Pets Best. I have been a loyal customer since 2022, paying premiums monthly for 4 years without a single claim. Now that my cat finally needed surgery for Tooth Resorption—a condition that clearly developed recently—Pets Best has done nothing but give me the run-around for over two months. The lack of consistency is appalling. My EOB states "additional information is needed," yet I received an email stating the claim is "not covered." Which one is it? I have provided all medical records showing my cat has been healthy and asymptomatic for years. Medically speaking, if this were a "pre-existing" condition from 2022, it would have been impossible for my cat to remain healthy and pain-free until 2026. Their customer service is non-existent. I have spent weeks trying to get a straight answer, only to be met with contradictory statements and bureaucratic delays. It feels like they are intentionally making the process difficult to avoid paying a legitimate claim. I will be filing a formal complaint with the State Department of Insurance and taking my business elsewhere. DO NOT trust this company to be there for you when your pet actually needs help.
Insurer: Pets Best
By: Yicheng
Very responsive
Very responsive. Claims include thorough response and are quick and easy!
Insurer: MetLife
By: customer