Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Excellent work ethic
Great communication and helped meet my needs understanding my policy for Leo. Thank you !
Insurer: Fetch
By: Michael
So far so good!
While I am new to MetLife pet, I am so far impressed with their claims management. I was a little concerned with some of the reviews I read, however, they have been helpful, professional and prompt in managing the claims as I expected. I am very happy!
Insurer: MetLife
By: Mike
So easy to use
So easy to use. I had to call a representative to ask a question because I was confused, and the person I spoke with was incredibly helpful. It is really easy to submit a claim. The turnaround time is very quick, and I love having the direct deposit option forpayment. Keep up the good work.
Insurer: MetLife
By: customer
Good Pet Insurance
MetLife is great to work with. They are helpful and knowledgeable when I need it.
Insurer: MetLife
By: Jessica Butler
This is the best insurance I have found…
This is the best insurance I have found for my dog Luna. They have been clear and transparent with all of their claims, refunds, and payments. A customer service team have great customer service skills, and have answered all of my questions. I wish I had found this for my other dogs sooner..
Insurer: MetLife
By: Erin Tatum
No direct communication/contact.
No direct communication/contact. Written communications and updates are unclear. Not renewing based on current experience
Insurer: MetLife
By: customer
Our claims have been paid promptly and…
Our claims have been paid promptly and customer service has always been fantastic, very helpful.
Insurer: MetLife
By: Jen P.
I am highly disappointed with the…
I am highly disappointed with the business practises of this insurance. They grossly miss represent the coverages and will not stand behind the mistakes. Even though I have not been able to use my insurance for anything that was clearly stated. I had a refusal of the refund on top of a very rude supervisor named Michelle. Now I get the fun of waiting 5 to 7 business days for a manager to get back to me. Avoid this insurance at all cost. It will only cost you more money at the end of the day and cause you more unnecessary stress if you were depending on this for financial assistance.
Insurer: Trupanion Canada
By: Tim
easy and quick
the claim system is easy and quick, and updates are helpful and timely
Insurer: Fetch
By: Penny Daniels