Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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The customer service representatives…
The customer service representatives are very friendly, understanding, and helpful.
Insurer: MetLife
By: Amanda R.
Aileen was knowledgeable and…
Aileen was knowledgeable and professional. She was friendly and genuine when discussing and recommending the plans
Insurer: Fetch Canada
By: Maria Keblawi El-Zein
Was NOT told there are 2 different…
Was NOT told there are 2 different policies, and went to turn in claim and was then informed, I didn't have that policy after paying on it for a year !!! Make sure you know exactly what you're getting
Insurer: Embrace
By: Mary Cobb
My experience is very great!!
My experience is very great!!! That’s wonderful people’s and helping a lot. Appreciate and recommend the insurance.
Insurer: Nationwide
By: customer
Great customer service with Kia !
Great customer service with Kia !
Insurer: Nationwide
By: customer
15mins…
Was super nice and got the information done fast
Insurer: Nationwide
By: Tyler Estrada
Prompt service on all claims
Prompt service on all claims. This is a very professional and customer oriented company. Our beagle suffers from serious and chronic allergies that have made her and us miserable and have been a real challenge to control. The financial burden is significantly less thanks to Pumpkin. They never try to evade their responsibility and they honor all legitimate claims. I highly recommend this company.
Insurer: Pumpkin
By: Patricia D'Amico
I've very happy with my Pumpkin Pet…
I've very happy with my Pumpkin Pet Health Care plan. Whenever I've called to ask questions, their representatives have been very helpful. My claims have been paid quickly. I recommend Pumpkin to all my friends with pets.
Insurer: Pumpkin
By: Tina
Johnny on the spot with answering calls…
Johnny on the spot with answering calls or returning calls with questions, on claims,refund or payments.
Insurer: Pumpkin
By: Lawrence Wescott