Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Everyone I spoke to was very…
Everyone I spoke to was very knowledgeable about the situation and circumstances in adding a new pet to the family and getting him covered by insurance. We have so far been impressed by the coverage and ease of claims with our other pets. It was a no brainer to continue these services. Mrs. Amanda in sales was very personable and answered all my questions to the best of her knowledge.
Insurer: Fetch
By: Nicole Lee
This is our first time having Pet…
This is our first time having Pet insurance for our dog. She adopted Skyla from the Humane Society last July and they recommended it. Skyla had her first dental cleaning in February and needed 6 teeth removed due to lose of bone in the front. I submitted the procedure report and bills to Fetch and they covered $600 of the $1300 bill. We are very happy since we are retired on fixed income. Very happy with response. Linda Henninger
Insurer: Fetch
By: Linda
MetLife is efficient and easy to contact
MetLife is efficient
Insurer: MetLife
By: customer
Trupanion is always there for our dog
Trupanion is always there for our dog! Easy to work with, and quick to pay!
Insurer: Trupanion
By: Diane
MetLife Pet Insurance Claim Review
MetLife’s claim insurance is easy to navigate and takes less than 5 minutes to submit. MetLife is true to their promise of reviewing the claim in 3-5 business days and is very responsive. My claims have always been reviewed and closed within the timeframe promised. Thank you, MetLife!!
Insurer: MetLife
By: Irene Sharp
COMPANY FEELS LIKE THEY'RE SCAMMING YOU.
Awful customer service. They deny your claim. Then you call and they go 'oh that was just an automated denial' It's like no human actually reads your claims. It's just scanned. So if you have them you HAVE to call them. Meanwhile my other dog insured by another company sends us a check immediately.
Healthy Pet - Happy Life
We had another pet insurance company that was horrible. So happy we changed to Pets Best. The claim process is very easy and the response time is swift. I Love this company.
Slow and often unwilling to process claims. Difficult to get help
I recently switched from another insurer. I have found pets best to be very slow and unwilling to process claims. They will close out your claim and not pay it if they do not receive the medical records. It is very difficult to get someone on the phone to help. Other pet insurers will not insist on so much documentation to process claims and are easier to reach by phone and email. Look else where, this is not a well run insurance.
Insurer: Pets Best
By: immediatepark
Representative was knowledgeable about…
Representative was knowledgeable about small dog which I have. Made sure I had the coverage I need.
Insurer: Nationwide
By: Sabrina
Very professional and when the time…
Very professional and when the time came staff really helped me.....I was a complete mess when my 7 year old shitzu was diagnosed with IMHA....thanks to all the staff who helped me the day i called . They treated me with compassion and guided me every step of the way.....true angels.....I don't even want to imagine what if I had no pet insurance!!! Since my Bella has been home I'm a true advocate of Trupanion, I have referred and shared my link with family and friends...
Insurer: Trupanion
By: Gisella