Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Very friendly
Very friendly, professional, knowledgeable
Insurer: Nationwide
By: customer
This is a wonderful awesome non scary…
This is a wonderful awesome non scary insurance. I am reimbursing quickly,they explain Everything . I can call Ans speak with someone anytime, they are knowledgeable and can answer questions completely. My dog needed orthopedic surgery, without it he wouldn’t have been able to walk again. The coverage was great, he was able to get the care he needed,the rehab to follow. I have recommended it to people in the vets waiting room, my dog loving family members, strangers on the street. Thank You, you’re better than people insurance!!!! J.Norris
Insurer: Trupanion
By: JNorris
Quick and easy claim process
Claims process is quickly, easy and the communication process with Pumpkin is customer friendly. Made the right choice with pumpkin for my fur baby.
Insurer: Pumpkin
By: Ajrije
I wish my personal insurance was as…
I wish my personal insurance was as easy to deal with as Pumpkin is. I have never had a bad experience in dealing with them. Payment and refund is quick and easy.
Insurer: Pumpkin
By: Wendy
Stephanie was great
Stephanie was great - friendly and got my Policy in place quickly and efficiently.
Insurer: Prudent Pet
By: katonaoutlook.com
Easy to file a claim online.
Easy to file a claim online.
Insurer: ASPCA
By: Mary Tse
Peace of mind for you!
We have had peace of mind over the past 11 years knowing that our cats were insurance. It has been a while since I filed a claim and I needed help. So of course I try the Chat widget and was surprised to find it manned by a real person. He said to file prescription claims even if I was not sure. It was great. They are paying $82 of $92 Solensia shot that our oldest cat gets. Customer service was great.
Insurer: Trupanion
By: MARY FUGIER
Disappointed with our intake call
Disappointed with our intake call. We were not aware coverage would NOT back date to initial call date - and the initial wellness visit would not be covered that you all required to cover our pet. Now our pet has preexisting and has NEVER had any issues in the past. I would have waited to cancel prior coverage had I known. Supper disappointed, was considering offering as a benefit to our 2,800 employees but after this, decided not to. As the Director of Total Rewards of a large employer, it's experiences such as these that count as first impressions. Kari Alls
Insurer: MetLife
By: customer
This company is a complete scam
This company is a complete scam. I submitted 3 claims that clearly show the itemized costs that I paid at the vet. They said that my claims didn’t show an itemized receipt so they denied my claim 3 times !!! The items are clearly stated so this is when I knew this business was a huge scam! Do not trust them! I will be telling everyone to avoid this insurance company at all costs !
Insurer: Figo
By: Michelle
We have 2 dogs and 2 cats insured since…
We have 2 dogs and 2 cats insured since 1/2025. In March of 2026 the system keeps asking us to provide medical records prior to our ownership! When we signed up in1/2025 we where asked to take them in for exam and we did and sent in all required examinations papers. Several claims went through without problems, until this strange request. We called in and the request are still coming.Please fix this
Insurer: Embrace
By: Dieter Wehner