Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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What needs improvement
I guess I would try to make potential customers understand that most things are not covered - that this insurance is for major illnesses in your pet - and for that you are fabulous!
Insurer: Spot
By: Jackie
Easy Claims Experience
Healthy Paws made the claims process so easy. Filing was a breeze, their response was prompt and their explanation of benefits was easy to understand. Reimbursement was sent super fast.
Insurer: Healthy Paws
By: Joy
Healthy Paws Pet Insurance is easy to…
Healthy Paws Pet Insurance is easy to work with, site easy to navigate.
Insurer: Healthy Paws
By: Lilli Colbasso
Highly recommend! Especially through Costco
We purchased Figo pet insurance using our Costco benefit and highly recommend them. Figo has had our back throughout our dog's life! They are super responsive and always helpful when I have questions regarding our policy! They honor their policies and are usually quick to process our claims. We have been very happy with them :)
Insurer: Figo
By: Morgan
It is easy to submit claims
It is easy to submit claims, and the wait time is reasonable. The communication with steps in the process is through and the staff is always kind if I have questions.
Insurer: MetLife
By: Gina Cauthen
Great efficiency with the process and…
Great efficiency with the process and easy to use website for submissions
Insurer: Healthy Paws
By: Alan Meckler
Natiowide has always paid claims…
Natiowide has always paid claims quickly. Good pet insurance.
Insurer: Nationwide
By: customer
Thumbs down for Pets Best
Pets Best NEVER resokve the claim in my favor, and they take ages to respond.
Insurer: Pets Best
By: Paula
Smooth sailing
The process went smoothly after we were able to get our pet’s previous medical records. The refund was quick and they offered a detailed explanation of coverage. We’re happy with our experience so far!
Insurer: Spot
By: Mariana Noto Guillen