Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Healthy Paws Claims Are Quick and Easy
Healthy Paws has been a reliable and trustworthy insurance company for our cats. Their claims process is quick and easy, and they provide detailed breakdowns of the reimbursement amount.
Insurer: Healthy Paws
By: Kurt Belken
Quick service with our claim.thank you…
Quick service with our claim.thank you stan and rosie
Insurer: MetLife
By: stan
Claim Dispute
The amount I received for my claim was half of the estimate. No one on the phone has ever been able to answer my questions about this or other matters. The appeal form does not mention the issue. My vet — who recommended you and owns the practice — has to handle the issue per your appeal form. I doubt he will continue to recommend you to his clients.
Insurer: Trupanion
By: Guest
Easy enrollment and benefits explained…
Easy enrollment and benefits explained well. Real people cuxtomer service
Insurer: Nationwide
By: Scottsdale
Customer service & claims processing is…
Customer service & claims processing is fast & efficient.
Insurer: Trupanion
By: Annette
Competitive pricing and offerings
Very impressed with coverage and pricing
Insurer: MetLife
By: ss
Terica was great!
Terica was clear and thorough. She was great and looked for the best deal for me.
Insurer: Nationwide
By: NMoc
I’ve had a great experience with this…
I’ve had a great experience with this pet insurance. Everything is handled quickly and on time, with no issues at all. Submitting documents is very easy and straightforward, which makes the whole process stress-free. Highly recommend!
Insurer: Healthy Paws
By: Mia Darsel
Hello, Great experience with pet insurance. Thank you Nationwide pet insurance.
Hello, recently called your pet insurance service and I wanted to share my experience. I was treated very well, and the representative was kind and helpful. I truly believe your company is very good and honest . Thank you for your excellent service.
Insurer: Nationwide
By: Maria Della Maggiora
Megan provided great at options
Megan was great at answering all my questions as well as providing great options to consider now and later. Some options were not on the website. She provided good worldly examples to answer my questions when I seemed confused.
Insurer: Fetch
By: Shamicka Fulson