Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Happy with Fetch
My little 6 lb Yorkie wouldn’t eat for 4 days, took to vets 3 x’s and ended up at the hospital. Per my contract, they paid their share. Very happy with the way it was handled. Thank you Fetch.
Insurer: Fetch
By: Squeeky
Jesus was very pleasant to talk too
Jesus was very pleasant to talk too. Knowledgeable about the product
Insurer: Nationwide
By: customer
Super easy and helpful from start to…
Super easy and helpful from start to finish
Insurer: Pumpkin
By: Emmett
Highly Recommend MetLife Pet Insurance
MetLife Pet Insurance was quick with the review and payment. There was one oversight, but once identified, they were quick to correct the issue. Excellent customer service. Very happy with them and highly recommend them if you have a pet.
Insurer: MetLife
By: Tim Wheeler
Great customer service
Great customer service. We had Nationwide on a prior 4 legged child and loved it. So when we were adopted by our new baby we obviously signed her up with nationwide again.
Insurer: Nationwide
By: Robert
Emergency Triage Denied as 'Office Visits' – Flawed Appeal Process
I am writing this to warn other pet owners about how Pets Best handles emergency claims. My dog, Maddox, required life-saving emergency care, yet the company denied reimbursement for mandatory 'Emergency Triage' and 'Specialty Transfer' fees. They are misclassifying these critical clinical requirements as elective 'office visits.' I followed their protocols and filed a formal internal appeal, which was denied on March 11, 2026. Despite providing evidence that these were clinical prerequisites for life-saving diagnostics, the appeal was a 'rubber stamp' rejection. Furthermore, my account still has unresolved discrepancies regarding diagnostic shipping fees that have yet to be addressed. It is frustrating to have to fight for coverage that is clearly medically necessary. Very disappointed.
Insurer: Pets Best
By: Lisa
Sour Lemonade
I would not recommend Lemonade insurance. In my estimation they have made everything very difficult in terms of accepting basic claims. Their customer service is good if you like rejection. I feel like I wasted my money with this insurance company.
Insurer: Lemonade
By: Mered
Claims
Easy to use with clear explanations of deductible and reimbursement
Easy process
Ready to file, great communication and quick payment! Thank you, very efficient.
AVOID AT ALL COSTS
If I could sign up with any other provider I would. However, Pers Best decided that, due to a clerical error on the part of the vet, our cats asthma was “pre-existing” because it was diagnosed one day before their arbitrary waiting period - which again was a documented mistake. Let’s best doesn’t care, they see dollar signs and will stick you with every single bill the possibly can. Claim for teeth cleaning with anesthesia? NOPE you didn’t have it done within 13 months. Teeth cleaning within 13 months? NOPE uhh… here’s a new reason we made up. Ive had to report let’s best to the BBB and my states DOI more than once. I genuinely want the worst for their administration.
Insurer: Pets Best
By: Tyler