Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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All my questions about adding another…
All my questions about adding another puppy to my insurance policy were answered with clarity and patience.
Insurer: Fetch
By: Janice Seidman
My heart
Unfortunately, I’ve had to submit three claims in the last two weeks. And they were extremely fast with reimbursement.
Insurer: Spot
By: Lois Catherine
We were so worried about our dog
We were so worried about our dog. Thank God, we started this coverage when he was a puppy and kept it. It has taken a good deal with the stress away while we can still focus on our little guy and get him better. I have recommended Trupanion for the last 2 1/2 years to friends and family.
Insurer: Trupanion
By: Theresa Peters
Healthy Paws is the best coverage for…any Health issue that arises, along with maintaining their health!
Healthy Paws is the best coverage for your dogs , ever! Always quick and responsive with excellent support. My dogs lives have been wonderfully extended thanks to the care we are able to give them through Healthy Paws! Thank you!
Insurer: Healthy Paws
By: French Wallop
Great Efficient Service
Appreciate the professional nature and efficiency of the redemption process.
Insurer: Pumpkin
By: Rob
I had a really great experience with…
I had a really great experience with Spot Pet Insurance. My dog needed ACL surgery, and I expected the claims process to be stressful, but it turned out to be surprisingly simple. Submitting the claim, along with the required documents and vet details, was straightforward and easy to follow. What really stood out to me was their customer support. Every time I reached out, they were friendly, professional, and genuinely caring—they even asked about how my dog was doing, which meant a lot. The claim was reviewed and approved in about two weeks, which I found quite reasonable. Overall, I’m very satisfied and would definitely recommend Spot Pet Insurance to other pet owners.
Insurer: Spot
By: Nader gad
The turnaround time was fairly quick
The turnaround time was fairly quick! Customer service was very nice and informative.
Insurer: Spot
By: Stacey
satisfied customer
As a previous customer of nationwide we always received great service I have now applied to become a current customer for pet insurance again I am still waiting to be notified of approval and my information packet in the mail
Insurer: Nationwide
By: Brigitte Brooks
My recent vet visit
They had my dogs claim processed and deposited the reimbursement in my account within four days of the incident, and that includes a weekend! It makes me realize I have the best possible pet insurance for my Frenchie and my puggle!
Insurer: Spot
By: Jennifer Loucks