Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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First time using Pumpkin
Had to use Pumpkin for the first time. My dog ate something he want supposed to and they covered 90% above my deductible. Very easy and fast claim service. Glad I have it
Insurer: Pumpkin
By: Tim
first when you buy online it is very…
first when you buy online it is very easy all the process are easy but when u wanna do some changes it is very difficult I've been trying almost 3 weeks with them to change the address and no one is helping so now i had to cancel my policy so my advice to you to not try this company
Insurer: Sonnet
By: Sevan
Easy procedure to file claims
Easy procedure to file claims. Great communication throughout process.
Insurer: Pumpkin
By: Ben
Trust
We love our pets and support is very important... We trust Nationalwide!
Insurer: Nationwide
By: Marcos
Pet insurance 5*****
Been with them for years and happy with them all around!!
Saving Jax
Pets Best helped us and our vet save Jax. Over and over.
First Time Claim
I was thoroughly impressed with the ease for submitting a claim and the speed in which it was reviewed and processed! So happy I went with Pets Best!
Pet's Best is the best!
Pet's Best has always been a great insurance for our fur baby. The app and claims process is easy peasy. The communication of their policies is very simple to understand. The reimbursement can sometimes take longer than a month, but I have always received them. I would suggest using a credit card to pay upfront because of that issue. Other than that they have been outstanding. They give you the option to choose your payment by your deductible, which I love and they are very affordable.
Peace of mind for that pet of mine.
The agent was very knowledgeable and explained the policy too make sure I understood what it covered. She had pets and understood just how much I cared and eased my anxiety on what an unexpected health issue could add up.
Insurer: Nationwide
By: Kris Littler
I've had spot pet insurance for 3 years…
I've had spot pet insurance for 3 years now. They have never questioned a claim and have been very quick to reimburse me after I've filed my claims.
Insurer: Spot
By: Kathy Knoop