Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
Other Categories
Amanda was very professional and…
Amanda was very professional and informative about the policy. She made the decision very easy and provided the support needed to choose the right plan for my new fur baby. Definitely deserves acknowledgment, best customer service I’ve had in a very long time.
Insurer: Fetch
By: Gia
Quick at accepting claims and good…
Quick at accepting claims and good customer service
Insurer: Pumpkin
By: Julie
Very happy Although the premium increases with age…
Although the premium increases with age (of course) Trupanion is a great company with great service
Insurer: Trupanion
By: Dan
My experience with nationwide pet…
My experience with nationwide pet insurance was great. It was very easy to set up over the phone and the person I spoke to was very polite and kind.
Insurer: Nationwide
By: Jerlyn
You issued a payment to my Furlife Vet…
You issued a payment to my Furlife Vet claim but have not paid me or the vet. You will make me wait 3 weeks for payment. That is unacceptable.
Insurer: Trupanion
By: JB
Easy Process
Quick and easy claims navigation on app- and good communication throughout the process.
Insurer: Fetch
By: KAREN LYONS
EASY AND AFFORDABLE
GREAT EXPERIENCE, EASY TO SIGN UP, LOW WAIT TIMES.
Insurer: MetLife
By: CHRISTINA SOBCZYK
My agent Badeel was fantastic
My agent Badeel was fantastic, but the sonnet website is riddled with bugs and problems. The website needs to be looked at again for QA and testing bc its a very frustrating experience
Insurer: Sonnet
By: Kevin Joy