Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Positive experience with Healthy Paws
We have had insurance with Healthy Paws for over 10 years. They have been great with everything. With all insurance it may not seem worth it until you need it. We will always insure our pets.
Insurer: Healthy Paws
By: DJ Katz
She provided great customer service
She was very helpful and she provided great customer service. I really appreciated her help and clarity on the issue I was having.
Insurer: Fetch
By: Dul
The representative I spoke worked with…
The representative I spoke worked with “Manny” was the most profession yet personal representatives I’ve had the honor to work with. He understood my anxiety and helped guide me through the entire pet insurance procedure. I felt that he had my entire pet insurance taken care of. He cares!!!!
Insurer: Nationwide
By: Sharon A Mayes
I'm not particularly enjoying it so 3…
I'm not particularly enjoying it so 3 feels generous... I got this insurance through a rescue, so it's kind of odd I keep getting asked for soap notes from before that because he's only been to this one vet since I've adopted him. I can't provide soap notes from before that, so I'll submit all this stuff (including that vet's soap notes) and I get an email saying "submit soap notes!" well i did submit them for the claims and you know i got this insurance through Retriever Rescue? that part's a bit annoying. I didn't even include the prescription invoices for the meds i had to pay for... there should be an option "is this your first vet visit ever?" as that's the only explanation i can think of for getting asked for soap notes when i already submitted them.
Insurer: MetLife
By: Beth
Top Notch Pet Insurer
I’ve been with Healthy paws for many years now and they never let me down. They have quick turnover too. I highly recommend Healthy Paws!!
Insurer: Healthy Paws
By: Phyllis
I'm so glad I selected MetLife for my…
I'm so glad I selected MetLife for my pet insurance. I was with another company with my previous dog, and the claims process was cumbersome and confusing. MetLife makes it easy to file a claim. The process is fast and thorough. I also appreciate the 1st question: "Is your pet okay?" Great company. Customer for life!
Insurer: MetLife
By: AnitaF
Amanda, a great technician
Great technician named Amanda who was pleasant and very knowledgeable about the Fetch Insurance program. She made it easy to determine which program was best for my dog Zena.
Insurer: Fetch Canada
By: Elaine C. Q. Savor
Healthy Paws excellent service
Healthy Paws did an excellent and incredibly fast job processing our recent claim. The whole experience was smooth, stress‑free, and handled with real care. What a relief it is to be able to give our dog the care it needs without worrying about the bills. I would highly recommend Healthy Paws to anyone looking for reliable, responsive pet insurance that truly supports you when it matters most.
Insurer: Healthy Paws
By: Brent Walker
Truthfully the best pet insurance i’ve…
Truthfully the best pet insurance i’ve ever had and at a time when I had gotten to the point where i felt it’s not worth having insurance. They’re very transparent, clear and great with communication. I’d say rather quick with the reimbursement. Also I just lost my baby and I appreciate that they emailed me that they’d be terminating his policy and reimbursing me for the month I paid which he wouldn’t need coverage for. It sounds silly but in my grief even the thought of cancelling a service he was using was a little heartbreaking. 10/10 would recommend
Insurer: Pets Best
By: Allia Narvaez