Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Excellent health and she is blessed and favored
Overhaul the best insurance and customer service.. excellent. Thank you for having such a great staff. They are the ones that make your company.. They reflect what this company stands for and is.
Insurer: Nationwide
By: Ann
Outstanding Service
I was very impressed with the service I receive from Allison. She was happy, polite, and very understanding Thank you so much for having on your help line
Insurer: Pets Plus Us
By: Karryn
Worth it
I couldn’t upload the bill to VitusVet so that was frustrating. I emailed it to my work email and went to the nationwide site which was fairly easy.
Insurer: Nationwide
By: Adam
Fairly easy to navigate
Embrace was helpful when I called. The only reason I didn’t give all 10s was the woman on the phone went very fast and assumed I was computer literate. I am computer capable, but 73 years old and needed a more detailed 1-10 list of what to do. Admittedly my fault, not hers. I needed to continually ask her to slow down and repeat so I could write down her instructions. Perhaps a detailed list of how to put in a claim should be on the website.
Insurer: Embrace
By: Sandy
Better and easier than expected
I was refer to you by a friend. Best decision ever. I go to the vet with the confidence I have my insurance. The claim process is easy and painless. Thank you for all you do!!!!
Insurer: Nationwide
By: Bruni
The best pet insurance you can get!
The best pet insurance you can have! Unfortunately, my dog has had two catastrophic injuries and without Healthy Paws, we would have been able to treat her as the vet bills were in the tens of thousands both times. The process of submitting a claim is effortless and takes less than 30 seconds. They reimburse you very quickly and always check up to see how your pet is doing. I can’t recommend Healthy Paws enough!
Insurer: Healthy Paws
By: Tracy
Nationwide Pet Insurance
Nationwide Pet Insurance is excellent. The claim submission process and turn around times are very fast and efficient. Customer service is always very helpful and available if you need assistance. Overall, Nationwide provides superior service and cares about their clients.
Insurer: Nationwide
By: Maureen
Good insurance
I’m happy with your customer service.
Insurer: Nationwide
By: Elaine
Great service!!!
The service and auto payment was greatly appreciated
Insurer: Nationwide
By: Twila