Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Still waiting on a claim that needed to be resummited and still have not heard anything!
I would be an excellent spokes person for nationwide if they would just complete my claim that I needed to resubmit. The website does not give you updates on the status of your claim. I'm going to figure maybe covid19 is affecting my claim submission?
Insurer: Nationwide
By: Diana
Trupanion Rocks!
Once again Trupanion has come to my fur babies rescue, I could not have afforded the life saving care my cat needed without Trupanion's help! Your pet insurance is worth every penny, your customer service is top notch! A BIG thank you from me and Jack Sparrow ^^
Insurer: Trupanion
By: Lorraine
Helpful
Always helpful and quick with reimbursement .
Insurer: Nationwide
By: Ellen
Great coverage and service..
Great coverage and service. I’ve recommended Nationwide pet insurance to many friends. The app makes filing claims and receiving reimbursements easy and quick.
Insurer: Nationwide
By: Connie
Very good service and would recommend it to all pet owners.
Claims are completed in a timely manner and very pleased with the service provided.
Insurer: Nationwide
By: Joseph
Very happy with my Nationwide Pet Insurance
I have two policies with Nationwide and they have been excellent at receiving claims and paying on them. Glad I got the insurance.
Insurer: Nationwide
By: Rosanne
Claim was quickly handled
We have been pleased with the service we have received for each claim we have made on behalf of our dear Norwich Terrier, William. Though we are a bit disappointed that the cost of his insurance has escalated more than we anticipated, we trust that you do everything to keep costs down by efficiency, and fairness. While I hope we will never need the insurance for a major event, it is comforting to know that we have it should it be necessary.
Insurer: Nationwide
By: Sheriden
I appreciate the easy of the online claim submissions- it is simple !
I appreciate the easy of the online claim submissions- it is simple !
Insurer: Nationwide
By: Susan
Easy Experience
I had a great, easy experience with my most recent claim. I did a 6 months of preventative care, vax, hw and flea prevention. I submit my claim, and it was reviewed and paid out in less than a month. Happy about the ease and process. Thanks!
Insurer: Nationwide
By: Karem
We can't even be grateful enough for outstanding help and service you constantly provide
We can't even be grateful enough for outstanding help and service you constantly provide. Thank you very much. Stay safe!
Insurer: Nationwide
By: Helen