Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Our dog survived and so did our finances
After spending weeks of not knowing if our dog was going to pull through a new, sudden illness, the last thing on our minds were the very large ICU bills piling up. And once they did, we were even more stressed and devastated. Luckily Trupanion helped cover most of the costs so we could get our guy the care and medications he needed and still may need for some time. We feel very lucky to have the option of pet insurance from Trupanion.
Insurer: Trupanion
By: Tabitha
Agents are more helpfulwarm friendly and caring.
Agents are more helpful,warm ,friendly and caring. The monthly rate is based on the pet's original age when you first purchase the policy.
Insurer: Trupanion
By: John
Alan the customer service rep I chatted with today was very helpful and was able to extend my payment after my wife was laid off due to COVID-19.
Alan, the customer service rep I chatted with today, was very helpful and was able to extend my payment after my wife was laid off due to COVID-19. I could tell from his answers that they weren't pre-written answers, but he truly cared about me as a customer and wanted to make sure my family was taken care of and that we stayed healthy during these troubling times. I've never had an issue with Trupanion in the first place, but this is the first time I've had to reach out to their customer service. I can't recommend them enough, especially compared to other companies in different industries that give so little in terms of customer service.
Insurer: Trupanion
By:
Because you all take such good care of our Molly
Because you all take such good care of our Molly
Insurer: Trupanion
By: Carl
I had very good experience.
I had very good experience. Cheri,who was the Representative I spoke with, was very informative and helpful. All my needs and questions were answered. I also learned a lot about our Pet insurance that I didn't realize how much is covered under the policy. I actually just recommend Trupanion to a friend. Said it's one of the top Pet insurance carriers. Thanks for all your help!
Insurer: Trupanion
By: Lisa
Staff was very pleasant and understanding.
Staff was very pleasant and understanding. She, and the company, helped me out in this trying time by pushing my payment date back 30 days. She was very personable and supportive.
Insurer: Trupanion
By: Holly
Team Bandit
The people were helpful, prompt and kind in what was a distressing situation. The insurance came up a bit short on what I would have thought, even after reading through my policy, was going to be covered but they picked up most of it.
Insurer: Trupanion
By: Loren
They were helpful and reached out to me about a situation I was unaware of.
They were helpful and reached out to me about a situation I was unaware of. Easy to change the items that needed changing.
Insurer: Trupanion
By: Taylor