Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Fantastic company with great online capabilities.
I recommend Embrace to all pet lovers especially those with big dogs. The service reps are knowledgeable and the website is excellent. Great company.
Insurer: Embrace
By: Chris
KEEP UP THE GOOD WORK!
gOOD FAST SERVICE: AND CONCERN ABOUT MY PET. i LIKE THAT!!
Insurer: Nationwide
By: Robert
Good Experience but took way too long
My review of this situation being our first time using it was not all that great. It was good but took way too long. We submitted a claim back in January, they asked for additional medical information on our pet which was fine, I got that to them within 24hrs and still didn't get reimbursed until March. I understand that it needs to be investigated but it wasn't an out of the ordinary injury. With that said I was pleased with the filling out of the claim and the sight it was easy to navigate and easy to upload documents, and I received emails of my status. I just think the reimbursement part needs to speed up. Thank you
Insurer: Nationwide
By: Ernie
Awesome service and quick reimbursement
Am so grateful I chose Healthy Paws when he was a wee one. They made focusing on my pups health easy as claims were handled quickly and efficiently so I did not have to worry.
Insurer: Healthy Paws
By: Jennifer
Appreciate claims are going through faster. No complaints.
So far great service. Only wish more could be covered on chronic illnesses. Yet understand.
Insurer: Nationwide
By: Galynn
Very prompt claims processing!
I have been very pleased with the service from Nationwide and they fo prices claims very quickly. I also appreciate all the extras information I can find when I have questions about Cooper's health.... thanks for helping to keep my little love healthy
Insurer: Nationwide
By: Chris
Prompt service with good explanation
Pleasant, prompted and responsive.
Insurer: Nationwide
By: Paul
Nationwide has been very supportive and helpful.
We have been very satisfied with Nationwide Insurance who has been very responsive and prompt with regard to o
Insurer: Nationwide
By: Ted
Very grateful
Best service i have ever experienced..
Insurer: Nationwide
By: Peter
They are a life saver
I don't know what I would do without my Healthy Paws Insurance. They have paid every claim so quickly during this trying time of my dogs cancer and amputation.
Insurer: Healthy Paws
By: Lorilyn