Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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There when I needed them
Unfortunately this was my one and only claim. My 14 week lab began not eating and behaviors changed.My vet took over and unfortunate we lost her during surgery. Having the insurance gave me the confidence to know myself and the vet did everything to help my Lily.Trupanion took the claim and completed and paid within days. When the time comes for me to get another companion, Trupanion will be my first call.
Insurer: Trupanion
By: Kim
Exceptional Service
Lancelot in the last 3 months had a Hematoma and HGE, to say the least it was alot to handle for him and us, but nationwide stood by us and there follow was excellent Thank you
Insurer: Nationwide
By: Melvin
The Insurance itself is very good.
I have a problem with the submitting of claim forms. Especially when I see I have done everything and then I find I am missing an invoice or a claim form and having to resubmit again is very time consuming. I am also having problems understanding your claim form website and sometimes I cannot even get to it. I still feel that I have not been reimbursed for flea and tick as the bill is not broken down as to what was paid. The payment is a limp sum figure. This my gripe. Sorry
Insurer: Nationwide
By: Kathleen
Amazing service
I was really impressed with how fast and efficient the claim for Kai was processed. The whole process was very easy and short. I am really happy with your company.
Insurer: Nationwide
By: Rucsandra
Great Choice
I reviewed a number of Pet Insurance companies before I chose Embrace and I am very happy that I did. If ever I needed a question answered or help with my policy they were on it. I have never had insurance for my previous buddies before but thought maybe it was time. My first sign we might need this policy was when he must of swallowed too many bits of a soft toy unbeknownst to us. 24 hrs. in the emergency room and a $1200.00 bill! I wish I had had the policy then, I was still thinking about whether we needed it! What was really sad was another couple came in for about the same thing but couldn't afford the estimated vet bill to treat their puppy. It broke my heart. Our new little friend, Jasper, is a very inquisitive happy go lucky dog. He gets up everyday happy and ready to meet the day with gusto! He makes life fun and opens doors and hearts wherever we go.
Insurer: Embrace
By: Kelly
Nationwide is like extended family in these difficult times
The coverage provided, the ease of claim submission, the speed of response, the personal contact - makes Nationwide the best.
Insurer: Nationwide
By: Joanna
Great customer service and prompt claim processing.
Thank you for the follow up and great service.
Insurer: Nationwide
By: Roger
Great
Easy way to submit claim. Well informed of claim status during review. Ease of payment.
Insurer: Nationwide
By: Julie
Don’t know
Was thankful for the coverage for Heides allergy business. But am requesting a review of a denial for what they said was a pre existing condition. As she almost died of hemorrhagic gastro enteritis.. was in the hospital for 2 days... they denied the first visit to the vet saying she had this as a pup. Her diarrhea as a pup was related to food allergies. This condition my vet thought was caused by pain medication after surgery. I think Nationwide has too many disclusions. But will stay with them for now as I am fighting this denial. I would have lost my dog if it weren’t for the Animal hospital. The cost was very high and the reason I have pet insurance is that I did loose a dog to this exact diagnosis. There is no known cause for this but it’s horrible. So am waiting for their decision on this review.
Insurer: Nationwide
By: Gayle