Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
Other Categories
I am so grateful for Nationwide! Do not know what I would have done without it!
The Nationwide Pet Insurance program has been wonderful. As a first time dog owner it has given me such a peace of mind! To have the 24/7 vethelpline has also been a lifesaver. I have been able to ask questions before deciding whether or not I need to go to the vet! This has been so amazing for me and pet! Would recommend to anyone!
Insurer: Nationwide
By: Caroline
Your service and speed was unbelievable. I am completely satisfied
Service was remarkable
Insurer: Nationwide
By: Candace
Easy process, fast payment, and online system is clean and easy to follow.
I found the online system easy to use and it was clear to me how the claim was processed. It was fast and efficient.
Insurer: Nationwide
By: Emer
You are great!
Have been a member for sine time now-very pleased with claims, etc.
Insurer: Nationwide
By: Jan
Amazing company
Every contact I have with Healthypaws is amazing. I have 2 large breed dogs insured by them and sign their praises to anyone who will listen. One of our dogs recently had to have a major surgery (over $4000) and healthypaws customer service did everything they could to ensure that it went smoothly and even worked out a direct pay with the veterinarian so we didn't have to come out of pocket for the majority of the cost. That is major when you are unexpectedly hit with a $4000 bill. They have checked in our pup since surgery as well. I refer them to all the pawrents I know.
Insurer: Healthy Paws
By: Lisa
You MUST have Trupanion
When you sign up for pet insurance, it is easy to think, "well, we'll see if this is worth it." There is nothing more reassuring than getting through your first Trupanion Claim and realizing how easy it was, how caring the staff are, and how quickly they dispense the funds needed to pay for the treatments. I expected a much more complicated and confusing process, where I would be surprised by what wouldn't be covered and receive much less toward the care. I was mistaken. This is an honest company that does what it says it will do, and isn't trying to take advantage. I'm so grateful that I never had to think, "but what if I can't afford to save my dog's life?" Thank you Trupanion.
Insurer: Trupanion
By: Danielle
So happy that I made the decision to get Nationwide pet insurance - great service and piece of mind!
Thank you for the piece of mind knowing I was covered during a stressful time! Stanley is better and Nationwide took care of me!
Insurer: Nationwide
By: Kris
Slow & steady wins the race
We had two claims for Dora and received a request for more information. Right after I submitted the information I received notice that they still needed it. However, someone found it and followed up that Dora's claim was still open and being reviewed. It took a few months but once all the information was in we got our letters of coverage and it's working out well.
Insurer: Nationwide
By: Meghan
Nationwide expedites claims quickly.
Nationwide resolves and pays claims quickly. We’ve had a positive experience with Nationwide.
Insurer: Nationwide
By: Michael
Unreliable and unresponsive
Ever since getting Nationwide insurance, it has been an uphill battle to get my claims paid. The worst part is they have added an ‘exclusion’ to my policy called ‘bandage’. Their customer service team can not explain to me what that means but it looks like an issue my dog has that requires a bandage will not be covered by my policy. I have called them dozens of times with no progress. It’s extremely frustrating.
Insurer: Nationwide
By: Katie