Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Because your payment record says you are highly honorable and the ease of contacting you and the pleasantness of the people contacted says you are dedicated to customer service
Because your payment record says you are highly honorable and the ease of contacting you and the pleasantness of the people contacted says you are dedicated to customer service
Insurer: Trupanion
By: Ken
Best insurance ever great Customer Service
Best insurance ever, great Customer Service
Insurer: Trupanion
By:
Excellent company.
Excellent company. Excellent service.
Insurer: Trupanion
By: Jane
Excellent information/ knowledge and customer service .
Excellent information/ knowledge and customer service .
Insurer: Trupanion
By: Frances
Narin was polite helpful and very friendly.
Narin was polite, helpful and very friendly.
Insurer: Trupanion
By: Maria
Peace of Mind
Over the past year we have been through a lot with our adorable Maltepoo Sophie.She was diagnosed with ITP and we almost lost her twice. She is now healthy and well with no relapses in a year and enjoying life to the fullest.She will still need rechecks in the future but she is off all her medications and back to a normal life. She is the love and joy of our lives and we are so thankful we still have her with us. This would not have been possible without Trupanion. They have been with us each and every step of the way providing the understanding, care and financial help we needed to give Sophie the hospitalization in ICU, tests, treatment plans, medications and follow up care she required. This gave us the peace of mind we needed amidst the uncertainty we were facing. We knew we could do whatever was necessary to make her well again without having to worry about the financial strain. I cannot say enough good things about Trupanion and continue to tell everyone I know to please, please insure your pet with Trupanion. You just don't know what the future will bring for your beloved fur baby. We have had our Sophie insured since she was a year old and it has paid off in spades throughout the 11 years she has been with us even with the minor things and most recently with this critical situation. Sophie also has a cataract which was scheduled for surgery but we have had to postpone due to the ITP diagnosis. it was already pre approved by Trupanion and we hope to be able to proceed with that in the near future. Thanks Trupanion for helping us keep our Sophie healthy and well and part of our family.
Insurer: Trupanion Canada
By: Helen
Always fast and always accurate!
As always, TruPanion paid my claim quickly and accurately. I will never use another pet insurance!
Insurer: Trupanion
By: Melissa
Because I have received good service and honest answers from the service people at Trupanion.
Because I have received good service and honest answers from the service people at Trupanion.
Insurer: Trupanion
By: Candyce
Devin was very nice .
Devin was very nice . I would be scoring 0 due not to Devins service she was great. Due to my recent 2 claims . You aren't paying me because the bottom page was not visible and the above info was the same that was viewable. I am very displeased with your rules . It's tying up money that I am entitled to . I have contacted Chewy to send another invoice because I am having internet issues and can't resend. This is a very inconvenient time to be so petty when you have the info already. I would definitely never recommend this company
Insurer: Trupanion
By: Linda
Everyone I've talked to on the phone has been friendly and helpful.
Everyone I've talked to on the phone has been friendly and helpful. I'm praying that my baby's heart murmur treatment will be covered. The rates are a little high, but with a $0 deductible I can't complain.
Insurer: Trupanion
By: Carlee