Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Processing/Reimbursement of Pre-Dental Bloodwork Claim
Very reasonable processing time and quick electronic payment for pre-dental bloodwork claim. Representatives are always very pleasant and helpful.
Insurer: Nationwide
By: Bev
Peace of mind.
Very reassuring knowing that Nationwide is there to help when Tootie is in need of most any health or accident Incidents that could possibly come up. Also, the ease of placing the claims With your app is a huge plus for me being a senior owner and not that tech savvy. Thanks Nationwide!
Insurer: Nationwide
By: Charlotte
Top-notch coverage and customer service
Our rescue puppy, Emmett, swallowed a squeaker from a toy—classic puppy move—and required emergency GI surgery to remove the foreign body. The surgery and recovery were a success, and Emmett is back to playing with his toys. We give credit for this happy ending to ourselves as pet parents for getting him prompt medical attention; the hospital staff for their excellent care; and, last but not least, Healthy Paws for their excellent customer service. Filing the claim was very straight-forward and we liked getting regular follow-up emails on our claim status. We especially appreciated the supportive and caring notes of concern for Emmett from Healthy Paws. Our claim was processed quickly and we received the reimbursement check within one business week. A+ Healthy Paws!
Insurer: Healthy Paws
By: Laura
Nationwide is on your side
I have had Nationwide Pet Insurance since Duke was 6 months old. I will always have Pet Insurance as long as I have a pet. I also have this insurance on my 2 rescue cats. I have referred my sister in law when she acquired her two Labrador retrievers. I refer Nationwide Pet Insurance to everyone I know and meet!
Insurer: Nationwide
By: SUZANNE
Excellent Pet Insurance
I have had the greatest experience with Healthy Paws pet insurance. Recently, my little 4 year old chocolate lab was battling a bladder stone and urinary tract infection which required medicine, an X-ray and a sample sent to a lab (as well as a retest later). This was my first time needing to submit a claim to them, and I knew right away I had chosen the best insurance. After submitting the first claim and having such a fast response, I knew I was in good hands. Once I passed my deductible, my reimbursements came within a day or two. I am so glad that Healthy Paws covered xrays, medicine and samples being sent out for analysis were covered—And I rest assured knowing I was able to give the best care for my dog with Healthy Paws help. I would recommend Healthy Paws to anyone, 110%.
Insurer: Healthy Paws
By: Sarah
Annie's oral surgery was supposed to be the extraction of two teeth, but...
Annie's oral surgery was supposed to be the extraction of two teeth, but after the x-rays were taken, the total rose to five teeth. She did nicely and ate right away, not bothering to think of all the stitches, Three days later she started playing with her toys. The only item missing was the email I always received from VPI letting me know that they had received my claim and were processing it. A few days later I stopped at the Animal Hospital and asked them to check to see if they had faxed the claim. Of course, that afternoon I received my check in the mail.
Insurer: Nationwide
By: Norma
Annie's oral surgery was supposed to be the extraction of two teeth, but...
Annie's oral surgery was supposed to be the extraction of two teeth, but after x-rays were taken the total moved to five teeth. She went through it very nicely, She overlooked her stitches and ate well but it took to the third day until she started playing with her toys. The only thing missing was the email I used to receive from VPI letting me know that the Animal Hospital had faxed my claim to them and they were processing it. I even stopped back to the Hospital to see if they had indeed faxed it. Of course, that afternoon I received the check. It was a big help in paying for part of the final expense.
Insurer: Nationwide
By: Norma
So helpful!!
I cannot say enough good about Healthy Paws! They are just amazing from start to finish - from picking a package, to submitting a claim, to being there when you need, no questions asked! They are unlike any insurance company I have ever gone through, and not just pet insurance. HIGHLY recommend!
Insurer: Healthy Paws
By: Stacy
Nice people, great price, will deny the claim for any possible reason
Their staff are incredibly friendly and quite knowledgeable. Their website is easy to navigate. Claims are one page and you can simply fax them in. The problem is that they go out of their way to try and deny claims.
Insurer: Embrace
By: Joseph
Because your payment record says you are highly honorable and the ease of contacting you and the pleasantness of the people contacted says you are dedicated to customer service
Because your payment record says you are highly honorable and the ease of contacting you and the pleasantness of the people contacted says you are dedicated to customer service
Insurer: Trupanion
By: Ken