Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Excellent insurance but expensive
I love the Whole Pet with Wellness plan but it is too expensive to get for all my dogs. I was also disappointed when Nationwide stopped offering it to puppies. It is excellent coverage, it is easy to file claims and every customer service agent I have spoken to has been very friendly and helpful. I don't like the revised website though. It is much more difficult to get to where you want to be in your account. The earlier version was more streamlined. Overall, if I could afford the Whole Pet with Wellness plan for all of my 8 dogs, I'd buy it!
Insurer: Nationwide
By: Rozalind
Your interest in the health and safety of our pets is outstanding.
Your prompt review and response to claims handling is great. Having been in the other insurance field for over 48 years I praise your commitment.
Insurer: Nationwide
By: Donna
You guys are awesome
Great service and prompt payments. Love nationwide pet insurance. Best pet insurance company we ever had.
Insurer: Nationwide
By: Robert
I cannot say enough about the compassion that I was shown by PetPlusUs when we lost of beloved dog of almost 13 years.
Thank you to the staff at PetPlusUs for the compassion that they have shown to us when we had to put our beloved fur baby down over this weekend. I cannot say enough about their staff and messages that I received from them.
Insurer: Pets Plus Us
By: Carine
claims take 30 days promised 5 days
Slow claim processing over 30 days. Promised when purchased 5 days would not recommend to friends
Insurer: Pets Best
By: Matthew
better to submit forms
The only thing was that I wasn't able to upload my info to submit I had to make copies and mail it to California
Insurer: Nationwide
By: sherry
Very pleased with Healthy Paws
Had this insurance for about three years now for my cat who is now 8 years. He was diagnosed with asthma and has had more than the usual number of vet visits lately. Was wary of pet insurance at the start but very pleased with the service from Healthy Paws. Easy to file claims and the check arrives quickly.
Insurer: Healthy Paws
By: Valerie
Excellent!
I couldn't find a better company. They are trustable and really care of our pet and pocket. Thank you Nationwide!
Insurer: Nationwide
By: Militza
Non Transparent Liars
Pets Best is just like all other insurance companies, they are not transparent and they shamelessly lie. Their business model is to take your premiums and then deny claims. When you call customer service they treat u like an idiot. AVOID!!!
Insurer: Pets Best
By: Rob