Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Nationwide cares
We have been with Nationwide for two years. Each claim is paid quickly and the service after the sale has been exemplary. We can budget our pet expenses easily and know that he will get the best care available.
Insurer: Nationwide
By: Howard
Nationwide is the best pet insurance you can have. They work quickly and easy to process a claim.
I have had Nationwide for my Bulldog Daisy since 2018. It was offered through my job and I am so glad I got it. They have saved me so much money and made the claim process so easy. Thank you Nationwide!
Insurer: Nationwide
By: Richard
Well worth the expense
I am so glad that I stick with Nationwide! They make is so easy to submit claims- they have really good relationships with my vets which gives me peace of mind that they believe when procedures are done they are necessary. This takes a lot of the stress off of pet parents who want the best for their animals. The claims were submitted easily and the response was AMAZINGLY FAST! Nationwide was very communicative throughout the process and I appreciated it! You have got a customer for good! And THANK YOU FOR checking up on us! It’s nice to know you are working with a company who CARES about your pets wellness from beginning to end!
Insurer: Nationwide
By: Sheryl
I love Nationwide!
Great service, claims are super easy and efficient. Thanks for taking away added stress while my furbaby was sick.
Insurer: Nationwide
By: Delia
More personal contact.
Too much e-commerce. More calls, letters regarding claims and policy's coverages. General personal touch lacking.
Insurer: Nationwide
By: JAMES
Recommended 100%
The service has been awesome
Insurer: ASPCA
By: Juan
Include the EOB with the email you send stating that the EOB is ready....don't force us to go to the website to find it.
Include the EOB with the email you send stating that the EOB is ready....don't force us to go to the website to find it.
Insurer: Nationwide
By: Robin
You were great!
You were so helpful at a very difficult time for me. My mom had the policy for our dog in her name. She passed away recently and you helped me transfer the policy to me with ease and I really appreciated the help. My dog is still covered without a lapse in her policy. Thank you!
Insurer: Nationwide
By: Elizabeth
I am extremely happy with the support I have been receiving from Nationwide
Nationwide has provided me with an incredible support system. Thank you
Insurer: Nationwide
By: Lucas
Best Pet Insurance Around!
I can't tell you how many times I've already referred Nationwide pet insurance to my friends, family, colleagues, etc!! The plans offered are phenomenal and truly give us peace in mind that our pup will be able to get the care he needs should something arise in the future. Our plan even includes wellness!! The claim submission process is so easy and the reimbursement payment process has an unbelievably fast turnaround time. Plus, the payment transfers seamlessly to my bank account through the systems they have in place! 100% recommended.
Insurer: Nationwide
By: Nicole