Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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ASPCA Pet Insurance is wonderful. They process claims quickly and are great to work with. I highly recommend them.
ASPCA pet insurance is the best pet insurance I’ve ever had. They process claims quickly and are wonderful to work with. I highly recommend them
Insurer: ASPCA
By: Evie
Couldn't do it without you!
The BEST thing I could have done for my baby! She unexpectedly needed 2 surgeries in the last 2 years and I was so happy I was helped out.
Insurer: Nationwide
By: Theresa
Get ASPCA Pet Insurance!
ASPCA has been fabulous! They have been super supportive and calling to check in on our pup! Our claims have been processed in a very timely manner and I’ve recommended them to several friends.
Insurer: ASPCA
By: Devon
WORSE EXPERIENCE
I get this insurance for my dogs one of then got sick i took him to emergency room i summited the claim and they paid zero they said the hospital never send the paper work they asked for the hospital showed me the send the files several time also they said they always have the same issue with this company after all they didnt paid nothing i cancelled the insurance but the money i paid for months never got it back either horrible company if you love your pets dont risk their health with this company
Insurer: ASPCA
By: Carmen
Miss
I think the ease of submitting claims is very helpful to clients. I always buy insurance and then struggle to submit. The people who I have spoken to are also very nice and professional.
Insurer: ASPCA
By: Theresa
you guys are great to work with
Staff is very easy to work with and shows concern
Insurer: Nationwide
By: Neal
Very pleased with nationwide pet insurance
I have been extremely pleased with nationwide insurance. They have a streamlined way of filing the claim and very expeditious in the processing of the claims. I have recommended to several friends.
Insurer: Nationwide
By: Brian
Supportive, reassuring, quick response and caring!
I have 2 mix breed dogs that we rescued as puppies and insured them through Healthy Paws early on. I chose Healthy Paws because the reviews were great and their rates and coverage was affordable and it fit our needs. Our oldest dog, Tanner, has had 2 emergencies, prior to our recent one, and processing claims through the Healthy Paws App were a breeze and the claims and reimbursement were processed quickly. Our most recent emergency occurred at the beginning of this March. Tanner began to cry out of what appeared to be pain and to drag his front left leg. In a span of 7 days, we visited his vet twice where x-rays were taken (no fractures) and pain medication and steroid prescribed. By the 7th day, his whole left side began to drag and he was crying non stop. I was advised to rush him for emergency neurological assessment. On my way to the neurologist, I called Healthy Paws and I was assured that Tanner’s medical needs would be covered and was asked to focus on Tanner and not to worry! Well Tanner had a ruptured disk on his neck that required emergency surgery. Tanner underwent an MRI, surgery, 10 days in the hospital because he needed 24/7 care, numerous medication and physical therapy. I cannot say enough about the importance of purchasing pet insurance! We could not have given Tanner the proper medical care that he needed if it wasn’t for Healthy Paws! The hospital needed payment upfront and Healthy Paws made arrangements to pay the hospital directly. Our out-of-pocket cost was $1,900. A fraction of what the hospital charged! We are going on 4 weeks since Tanner had his surgery and he is beginning to walk on his own again. It will be a long recovery but I am glad to know Healthy Paws is here for us! They even contacted me to know how Tanner was coming along! My advise, chose the maximum plan. We purchased the plan with a $100 deductible and a 90% reimbursement! Well worth the monthly premium!
Insurer: Healthy Paws
By: Nury
Excellent service
Service is excellent—very responsive on paying claims-paperwork is easy to understand
Insurer: Nationwide
By: Tom
I love Nationwide and the App
I have used this pet insurance for years! Never have I had a single problem. As a matter of fact once Nationwide bought the company, it just got better and easier. The App means payment arrives in 2-3 days with no hassles.
Insurer: Nationwide
By: Rebecca