Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
Other Categories
Excellent and prompt service
Nationwide has provided my pet with excellent service. Claims are handled promptly and easily. The Vet Helpline has been of assistance to me on several occasions. The agents and veterinarians I have spoken with have all been helpful and personable. I have recommended Nationwide Pet Insurance to my friends and they have been very satisfied also.
Insurer: Nationwide
By: Linda
Great Co. Thank you for filling up.
Always helpful.
Insurer: Nationwide
By: Barry
You are all great friend.
Thank you for been their for Smoky and us. You don't know what it means to know that you are looking after our cats (Children) and us at this time. Be safe and keep health.
Insurer: Trupanion Canada
By: Debbie
I'm glad I have Nationwide pet insurance
Nationwide is rather expensive and then only covers a little more than half of Tonto's medical bills, but I would rather have it than not. The process is fairly easy. My vet submits the bills and then Nationwide denies whatever they can, paying me a portion because they know I have no alternative. I am satisfied with Nationwide, but not pleased.
Insurer: Nationwide
By: Mark
Absolute fraud on your underwriters part
My little puppy had a scab on its tail, and your underwriter wrote a diagnosis of cellulitis that will carry with my dog for the rest of its life. Also a diagnosis for conjunctivitis, also assumed, and not verified. I am in the process of trying to get that reversed but they were not only rude to me they were rude to the vet and they’re trying to make up diagnosis that aren’t even true for my puppy. It’s absolute insurance fraud on your part. My puppy’s name is teddy, and our policy number is c2507485. I’m so upset by yourself service and assumed diagnoses by an inexperience underwriter. As soon as I get these diagnoses removed I will look for another agency. Terrible thing to do.
Insurer: Nationwide
By: Holly
Outstanding service
Outstanding response to my needs
Insurer: Nationwide
By: PATRICK
Nationwide is always on my side
The claim was really easy to submit. The only problem I have is with my that’s staff. I always have to request the invoice and my dog’s medical record. My puppy is a doodle. I do see golden doodles listed as a breed. I don’t see Sheepadoode. Can this be added?
Insurer: Nationwide
By: Nationwide
Peace of mind
i'm so happy w/ the insurance for Cleo, it gives me peace of mind and submitting a claim has been super simple.
Insurer: Nationwide
By: CLEO
A great help
Nationwide has been amazing with the processing of my claims in an efficient and timely manner. Also, when I've spoken to agents on the phone, they're knowledgeable and personable and I certainly feel that they truly care about the clients and our pets.
Insurer: Nationwide
By: Troy
Impressed
I have been really impressed with this insurance. I have had great experience with customer service as well. All my questions were answered and they lady I talked to was super sweet and personable. I am very impressed with the plan and the coverage. So glad I chose nationwide for my pet insurance.
Insurer: Nationwide
By: Meredith