Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Very Delayed Claim Processing Times
I have filed many claims thus far, and I have only had one smooth experience with Nationwide. Oftentimes, they request more information or specifics that I had already submitted. Not to mention, I have a claim that has taken nearly 2 months to process, and they have reached out letting me know it could take an additional 30 days. This prevents my dog from getting the care he needs because we cannot depend on our insurance to reimburse us in a timely matter or even give us updates in a timely matter. We are overall very disappointed.
Insurer: Nationwide
By: Brittany
Excellence in Customer Service
I have had excellent service in dealing with a member of Nationwide management, and have had all of my issues resolved within a timely manner. I will continue to insure my wonderful dog with Nationwide always !
Insurer: Nationwide
By: Joseph
The best insurance company for your pet
I have been with Pets Best since 2005 or 2006. My sweet girl (dog) turns 16 this week. She has had a lot of health issues since 2008. Pets Best has never, in all that time and hundreds of claims, never been difficult to work with. Quite the opposite, they are a pleasure to work with. They have always processed our claims quickly and never have I felt like they were trying to get out of paying for our pets care. They have taken such good care of us. I highly recommend having Pets Best Insurance for your pet, best peace of mind you could ever have!
Insurer: Pets Best
By: Stephanie
Sierra
I’m so grateful for having our Furbaby covered by Nationwide. They have been fantastic through a scary stay at the hospital for our dog. Customer service is excellent and the processing of claims is so easy and reimbursement usually within a week. Thanks Nationwide! I have recommended you to several of our friends and will continue to do so.
Insurer: Nationwide
By: Pamela
Thank you!
Just a heartfelt thank-you! I adopted a 10 yr old senior pup & was given 30 days of Trupanion coverage from the shelter. I decided to extend the coverage & that turned out to be a blessing. After some time, Elly developed Diabetes, Cushing's & lost her eyesight. Recently she tore a CCL ligament. She is on & will be on insulin & Cushing's meds forever & has needed pain & anti-inflammatory meds for the ligament tear. These meds are covered under my plan & because they are I am able to somewhat offset my pup's healthcare costs. Further, when I have called to ask about coverage, each rep I spoke with was knowledge & kind. I appreciate having the coverage as it has helped me to extend her time with us. Although she has become a special needs girl, I love her all the same. With COVID-19 in the picture I have had to purchase larger supplies of the meds to reduce my visits to the vet & pharmacy. The claims have been processed promptly & the reimbursement deposited via direct deposit. I am greatful I have the coverage with Trupanion.
Insurer: Trupanion
By: Sheree
Embrace has saved me so much money in vet bills and the claims are always paid quickly
I have 3 dogs that are all insured with Embrace. I have a super healthy 4-year-old mutt who has never needed to file a claim other than for wellness visits, a 1-year-old dalmatian who needed surgery last year, and an 8-year-old chihuahua mix that was super healthy before I got Embrace. I am so glad that I got my Embrace policy when I did, because a year later, my super healthy chihuahua mix was diagnosed with IVDD. Since then, we have had more health scares with her, and the vet bills have added up. I am grateful that I have never had to worry about the cost of her treatment because I know it will all be covered by Embrace. Usually when I submit a claim, I get the reimbursement within a couple of weeks, however the last claim I submitted was this past Friday, and today (Tuesday) my claim was already processed and approved. And this is while every other company seems to be slowing down due to the coronavirus pandemic. I can't say enough good things about Embrace. I recommend this company to everyone I know, and I always remind people that the best time to buy pet insurance is while your pet is still healthy.
Insurer: Embrace
By: Donna
Always Easy
I have had such a hard time with allergies with my puppy, and I've never had this problem before. My claims have always been simple and approved. I just hope things continue to go well as Gibson improves.
Insurer: Nationwide
By: Rebecca
Thank you for always being there for my 4 legs babies
Thank you for always allowing me To take my pets to the vets knowing you have my back!
Insurer: Nationwide
By: Noelia
Nationwide is AWESOME!
Nationwide Pet Insurance is awesome, responds quickly and is very helpful! I would recommend to all my friends and family and more!
Insurer: Nationwide
By: Brittany
Best service, rapid response.
Such great response time, and as usual just AMAZING coverage. Hands-down the BEST insurance I’ve ever had. I wish my own health insurance was as comprehensive and supporting!
Insurer: Nationwide
By: Moshe