Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Lack of Communication
Overall I am very happy with the help your company provided for her vet visit. The process was a tedious one with constant letters telling me they needed more information from the last two years when there wasn't any. Then after about multiple letters and multiple calls i had to resend the paperwork. Then more letters and more phone calls and then you needed a letter from me. Then more letters from you guys saying you needed the same thing over and over. Then a check. Hurray.
Insurer: Nationwide
By: Topher
I have always had this policy since he first came home with me as a puppy.
I have always had this policy since he first came home with me as a puppy. They are always prompt and courteous and pay back my claim swiftly.
Insurer: Trupanion
By: Stephanie
Trupanion is there when needed most
Speedy response to the claim. Trooper and I are so pleased with Trupanion, They have been there for us when it counts
Insurer: Trupanion
By: Dana
The Best!
Trupanion is THE BEST! Just could not ask for better customer service and a caring Staff! We would not have a pet without Trupanion coverage. Highly recommend!!
Insurer: Trupanion
By: Marty
The Wonderful Service from Trupanion
My cat recently became very ill and I nearly lost him. Trupanion was essential in helping me to cover all the costs and continues to help with them. The responses from Trupanion are unbelievably fast and the staff are always very helpful. When a loved pet becomes so ill, it is really important to have the kind of financial support that Trupanion gives without any hassles or arguments.
Insurer: Trupanion Canada
By: Diane
A dependable, reliable company.
Trupanion provides a very fast, professional and caring service. We have been clients since we got our dog Molly as a puppy almost 14 years ago. They have been there with us along the way whenever they were needed. We have definitely recommended Trupanion to many friends over the years.
Insurer: Trupanion Canada
By: Marolyn
Your response time is so quick and it's so easy to submit new claims.
Your response time is so quick and it's so easy to submit new claims. And the deductible is a one time payment for each illness or injury. That was a very pleasant surprise.
Insurer: Trupanion
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