Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Clear communication.
Clear communication. Patience and comfort with all questions.
Insurer: Trupanion Canada
By: Veronica
Alanna was very helpful in getting my pets information updated and answering questions I had.
Alanna was very helpful in getting my pets information updated and answering questions I had.
Insurer: Trupanion
By: Amanda
Excellent service & quick reimbursement
Excellent service & quick reimbursement
Insurer: Trupanion
By:
Amazing Experience!
I had an emergency vet visit that was extremely stressful and I had never used my insurance before. My cat had ingested a typical over the counter pain medicine and his kidneys were starting to get damaged. The cost estimate was staggering and definitely out of my reach. The vet office and Trupanion worked out the details and handled the claim, which was a huge help, allowing me to focus in treatment and getting him back to full health! Not having to worry about the full cost was what helped save my cats life. I am so happy that I got insurance for my cat when they were little. I don't think he would have survived without it.
Insurer: Trupanion
By: Tyler
Complete satisfaction
I have been more than pleased with Trupanion. Customer service is always very helpful and polite. The response time for claims is excellent.
Insurer: Trupanion
By: Martha
Super Service from Trupanion
I have filed several claims over the past year due my dog's cancer diagnosis. Each time, I have found the process to submit claims and receive reimbursement is super easy, with little time for the reimbursement to be deposited into my account. Quite frankly, it is seldom you get this level of service these days.
Insurer: Trupanion
By: Sandra
Insurance you can't afford to do without
They are wonderful to work with.Fast, efficient and courteous.I have had to submit claims for my Schnauzer Otto and the turnaround for reimbursement is extremely quick.I can recommend them with hesitation! Thanks Trupanion!!!
Insurer: Trupanion
By: Pat
Trupanion really has come through for us several times.
Trupanion really has come through for us several times.They pay what they say they will. Their staff is always helpful and friendly. I have recommended them to friends and family. So glad to have had this coverage for many years.
Insurer: Trupanion
By: Susan
Fantastic care and help
My baby girl Duchess recently underwent spinal surgery and the care ..speed and understanding of her needs went beyond expectations...to know that you guys were there to cover her and take care of her needs made the whole upsetting situation much more tolerable..my sincerest thank you!!
Insurer: Trupanion Canada
By: Paula
No muss.
No muss. No fuss. Simple claim form. Helpful staff on the phones. Incredibly quick reimbursement
Insurer: Trupanion Canada
By: Marta