Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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We love our pet insurance!
We truly love our pet insurance and we recommend it to people all the time. It's so easy to file a claim, and the direct deposit feature is awesome. We get so much money back from each claim and very quickly, and every time I've had a customer service interaction it's been really above and beyond. Thank you!!
Insurer: Nationwide
By: Rachel
The Best
Embrace has been very good for us and our needs. We always are treated professionally. Our claims are handled expeditiously and we receive a good amount of money back from what we put out. So much better than the previous insurance we had. A shout out to Noreast Vets in Belmont, NH who recommended them!!!
Insurer: Embrace
By: Jo
I feel I am not alone when my pet is sick
I choose Nationwide Pet Insurance because my company provides some employee discount, but I didn't expect it can be any different than any insurance companies until my cat suddenly frequently goes to his litter box. I first tried the online chat to see if we really need to go to a vet since Covid-19 is out there. The rep asked me to take Tutu to a vet immediately after I told her what I have observed. Thanks to her! Tutu is found a bladder stone that day. But since it is not bad, the doctor started conservative treatment for him. The treatment is still on and we have seen progress! After my claim is processed, Nationwide sent me email to check if Tutu is feeling better, which makes me feel really warm.
Insurer: Nationwide
By: Lynn
Always extremely helpful and fast!
Nationwide always provides the best claim support for our animals and allows us to have minimal stress over the excruciatingly large bills that may come out of accidents. Puppies can be a handful, but in Nationwide's hands, we have an extra hand. Thanks!
Insurer: Nationwide
By: Colby
Prompt service
I called to get instructions on making a claim and was greeted promptly with a very kind man on the other end who guided me through the steps online. He wished Boots well before we hung up. We received our promised reimbursement in a timely and fair manner. I would highly recommend Nationwide pet insurance!
Insurer: Nationwide
By: L.
Nationwide has been there since the beginning and I am grateful for them.
Nationwide has always been there when I needed them for a claim for my dog. They are quick to respond to claims and pay out and their coverage covers a wide variety of medical conditions. I always feel protected and know regardless of the seriousness of the condition for my dog I know that it will be covered either completely or partially.
Insurer: Nationwide
By: Lacee
So appreciative!
I am so appreciative of Nationwide Pet Insurance. They are very easy to work with and always responsive & quick to process claims. We insure all 3 of our dogs through Nationwide. I highly recommend their services!
Insurer: Nationwide
By: Gina
Nationwide is the best!
I love Nationwide. Submitting a claim is so easy and reimbursement is done very quickly. Customer service is always helpful.
Insurer: Nationwide
By: grace
Wouldn't have a pet without this insurance
This is our second time with this insurance company with our second bulldog. The claims process is so easy and we love this company. We recommend to everyone we know with a pet.
Insurer: Nationwide
By: Melissa
Quick and efficient customer service
I have used Nationwide Per Insurance for two dogs and have always been impressed with the high level of customer service.
Insurer: Nationwide
By: Sheryl