Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Fast, honest, reliable
I have never had a question, a denial, a discrepancy. I have only had one telephone customer service situation and my concerns were answered and resolved right away to my benefit. I highly recommend this insurance company.
Insurer: Nationwide
By: Mandi
The Best Pet Insurance Out There!
Our dog needed major leg surgery! Healthypaws was so easy to work with! No hassles - no tons of paperwork to file! A++++++++++
Insurer: Healthy Paws
By: Dawn
Trupanion is reliable, courteous and extremely easy to deal with:-).
The shelter that I adopted Laika from provided the first month of insurance for free. So very glad I chose to remain with Trupanion. I chose a high deductible thus keeping the premium low since I was just keeping it for a catastrophic illness or injury. An auto immune issue later they have been wonderful to deal with. Very fast courteous service. They're a 10 plus in my book!!
Insurer: Trupanion
By: Donna
They make it easy to submit claims
I would recommend this insurance to anyone. They make it easy!
Insurer: ASPCA
By: Diane
Highly Recommend
We got Healthy Paws for our Husky and Alaskan Malamute mix, Blue, when he was six years old and we could not be happier. Blue has had a few health problems including seizures and now, at age 12, cancer. Healthy Paws has covered all the medical expenses after our deductible. There has been no delay with payment and they even sent an email to check to see how Blue was doing after a surgery. I highly recommend Healthy Paws and will be a customer for life with all my pets.
Insurer: Healthy Paws
By: Liz
Best Pet Insurance!
Healthy Paws ⭐️⭐️⭐️⭐️⭐️ Healthy Paws has provided us with excellent service for several years . Their rates are very competitive and their customer service is the best. Every claim we have submitted has been processed promptly, with reimbursement within a few days. I’m very happy to recommend Healthy Paws to anyone interested in pet insurance and the peace of mind that comes with having the best protection for their precious pets!
Insurer: Healthy Paws
By: Yvonne
Both agents I spoke with were very helpful knowledgeable eager to assist me with my goal I was wanting to achieve and both were very friendly.
Both agents I spoke with were very helpful, knowledgeable, eager to assist me with my goal I was wanting to achieve, and both were very friendly.
Insurer: Trupanion
By:
Because you guys are very good.
Because you guys are very good. You reimburse what you claim to.
Insurer: Trupanion
By: Geoff
I have always received courteous professional and friendly service
I have always received courteous, professional and friendly service
Insurer: Trupanion
By:
Outstanding service thank you
Outstanding service thank you
Insurer: Trupanion Canada
By: Doreen