Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Great company
I've had insurance with Nationwide for years. The last claim I filed was reviewed, processed and paid out the quickest of any claim I've had. Very pleased with the service they provide. I would highly recommend Nationwide.
Insurer: Nationwide
By: Tracie
So happy with Healthy Paws
I got Healthy Paws for my puppy the day after I brought him home. The day after the waiting period was over, he got bloat at 3 months old (highly unusual). I definitely did not expect him to get bloat at such a young age (or have any health issues) and had considered waiting to put him on the insurance. Once I got the 6000+ vet bill I was over the moon I had gotten it. My plan was for 80% coverage (different options for this), so I had to pay my $250 deductible, the vet consultation (not covered but this usually is never a lot, $144 out of my $6000 bill), and 20% of the total bill. Very fair in my opinion. It took a few weeks for me to be reimbursed (I’ve heard it’s usually faster but I think with Covid-19 it might have taken some more time). Everyone was so nice, helpful and knew exactly what was going on each time I called. They received and reviewed my documents in a timely manner. I initially chose healthy paws because they cover all congenital and hereditary conditions (some insurances have limitations or charge more for that) and are affordable. I figured this was most important because you never know what might happen that would be deemed hereditary and could require a big surgery and then not be covered. I was hesitant to even get pet insurance because I know a lot of times you end up not needing it. I’ve read a lot of opinions saying you could just as easily set aside the monthly payment in savings and you’ll still have the money if you don’t need it. Accidents/surgeries can easily cost over $10k. In my case, I pay about $50 a month. It would take me ten YEARS to have saved up $6000 for my puppies surgery if I set aside $50 a month. My experience with healthy paws has been excellent and I highly recommend them. I did extensive research trying to find the best insurance company (I know it can be exhausting trying to compare so many) and am very happy with my decision!
Insurer: Healthy Paws
By: Charlotte
evaluation
I am happy with your company and have recommend to others!
Insurer: Nationwide
By: Neil
Great service and prompt reimbursement
We are very pleased with the level of service and reimbursement ease with our Nationwide insurance for Paisley. We plan to switch our other dog to this insurance when his coverage expires.
Insurer: Nationwide
By: Frank
Claim process was east and fast to submit, claim was processed fast, and reimbursed quickly.
Submitting a claim was easy, and fast. Review of the claim was also fast. Had my reimbursement in less than a week.
Insurer: Nationwide
By: Dave
Healthy Paws goes well above and beyond when called upon for help with your pet's difficulties no matter how significant.
My dog was recently diagnosed with something very serious. His diagnosis required extensive and expensive tests. I have been anxious about this for several months and the possibility that his diagnosis is terminal is beyond comprehension as he is not even 4 yet. There is no way to eliminate my pain or anxiety over this but Healthy Paws made it less painful buy covering the costs of his treatment without questioning medical necessity, the way "people" insurance always does. Not only did they ease the financial burden but I received more than one personal email from staff members just checking in to see how my dog was doing and to express genuine concern and caring.
Insurer: Healthy Paws
By: Amy
Outstanding Customer service
I was very impressed with the customer service from Nationwide Insurance. My phone contact was extremely pleasant and helpful. My refund check came sooner than I thought.
Insurer: Nationwide
By: Patricia
Great coverage and clames are very easy to claim.
Great coverage and service. Website is user friendly.
Insurer: Nationwide
By: Anna
Great customer service response time and updates via email and snail mail.
Thank you for making it extremely easy to submit a claim and providing coverage/claim details that are easy to understand. I was afraid about the coverage for Thor’s medical and dental procedure, but I was happy to see that he was covered for most of it. The money I got back was much needed during this time. Thank you!
Insurer: Nationwide
By: Phu
Best insurance for my furbaby
I am so happy with my pups insurance. They are so fast to review and approve claims as well as reimburse us. Thank you!!!!
Insurer: Nationwide
By: Penny