Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Great experience/ Easy and fast
My husband has pet insurance years ago, had plenty of bad experiences and thought that me getting pet insurance for our dog was a bad idea, gave nationwide a try and proved him wrong- great customer service, claims are easy and processed in a timely manner. No complaints thus far
Insurer: Nationwide
By: Shisell
I couldn't do it without you
Thank you so much for your support. We never imagined Maia would get into something at the kennel that caused some sort of allergic reaction. Poor pup had to deal with so much. Thanks for easing the stress a bit for all ofus.
Insurer: Nationwide
By: Dale
Speedy response, compassionate reps
I missed a blank on the claim form, and got a quick and helpful response when I followed up about it, and got the claim resubmitted in minutes.
Insurer: Nationwide
By: Andrew
Thank you for being so prompt and making the filing so simple especially when a pet is so ill.
Great company with outstanding customer service.
Insurer: Nationwide
By: Gwen
Seamless!
The claims process is easy, straightforward and transparent. I feel peace of mind when my dog is sick: we can just focus on getting her better and not think about the cost of treatment.
Insurer: Nationwide
By: Katie
Exceptional service
So far (just the two months we've had Nationwide Pet Insurance), it has been such an easy process to submit claims and speak to a customer service representative. We've never had pet insurance before but when we decided to get a French Bulldog, we knew we needed to sign up for one. My cousin, Brandon Bach, recommended Nationwide to us, due to his own personal experience, and I'm happy to say I feel the same way he does. Although, I do believe there's still a lot to learn and experience, but I currently feel confident in staying with Nationwide. Thank you all, for helping us take care of our little guy.
Insurer: Nationwide
By: Stephanie
Nationwide has always been there for my Shetland Sheepdogs!
They are always prompt and efficient. If you have questions, call, as they will help you immediately. They were so supportive when we lost our sweet sheltie girl a year ago, as we miss her so much.
Insurer: Nationwide
By: Janet
i have recommended this service to others, i have found all aspects time, responce, coverage and customer service excellent!
totally worth the worry free service, prompt, polite and swift action by all I have contacted. thank you
Insurer: ASPCA
By: Nigel
Nationwide on Charlie's Side
Karen, Charlie and I could not be more pleased with Nationwide. We have been with Nationwide for years. Everything about the customer experience has been excellent.
Insurer: Nationwide
By: Peter