Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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I'm very happy to have Nationwide Pet Insurance for our pet.
Every time I called somebody was there to help me with my questions. Thank you
Insurer: Nationwide
By: Katherin
Easy to submit a claim via computer or phone
Easy to submit a claim via computer or phone. But I did not like that they went back and now put a pre-existing condition that was not a pre-existing condition and changed my policy, This should be discussed before a decision was made.
Insurer: Nationwide
By: Jason
Best Decision that Protects my Dog!
Nationwide has provided exceptional service and needed financial support to provide my dog with the best care for wellness and when sick/injured.
Insurer: Nationwide
By: Joanne
Great, No Hassle Insurance.
We have submitted several claims in the last year that we have had the policy. They are submitted easily and paid quickly with no issues. I have highly recommended them to numerous friends with pets.
Insurer: Nationwide
By: Dan
Simple, Stress free and Satisfying
We had to take Bentley to the animal hospital during the COVID-19 crisis for a gastrointestinal issue. It was a very stressful time and a large unexpected expense. We were able to file our claim online and received a check within several days. Bentley is all healed up and we are grateful to have had pet insurance for him! Thanks Nationwide!
Insurer: Nationwide
By: Steve
Easy payments and claims
Our little trouble maker of a puppy has had to go to the vet two times already (injury and illness). Both claims were easy to submit and we got payments in under 1 week of submitting the claim.
Insurer: Nationwide
By: Carolyn
I am amazed at how quickly I am reimbursed and how much is coved!
Great service and great coverage! Well worth it!
Insurer: Nationwide
By: Tricia
Very fast procedure in getting a refund
Merlot is doing very well now. Thank you for your cconcern. I appreciate the quick nature of applying and procuring refunds for Merlot's illness.
Insurer: Nationwide
By: Mary
Great coverage and always reliable
Every time I've submitted a claim it has been really easy for it to get processed which makes a really bad situation a little better. The peace of mind that we can give our dog the best care possible is in valuable.
Insurer: Nationwide
By: Garrett