Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Exceeded my Expectations
I have been very satisfied with the customer service, friendliness, and the ease of claims. The only feedback I had was that the insurance took a few weeks to start. I had gotten a new pup that I wanted to take to the vet to get checked up (as most people would). It was not feasible for me to wait a few weeks until the insurance kicked in. I knew I would have to pay anyway since there was a $250 deductible, but I was not happy about this not being applied. If anything I would think the risk for the insurer is higher for me to wait and not get the checkup. Would have liked some flexibility there.
Insurer: Nationwide
By: Arya
Healthy Paws made my claim easy
I’m so graduate to Healthy Paws for the quick and easy turnaround on my first claim. My cat had a serious and very expensive hospitalization. He’s only home one week and I’ve already received payment on my claim. They also sent a very personal email asking about how he is doing. They really are doing things right
Insurer: Healthy Paws
By: Jamie
What a lifesaver!
We hoped we'd never have to use our insurance for our sweet dog, Sadie, but after several health issues, having the plan has been a life- and wallet-saver. I've also been super impressed with the recent improvements with your claim submission options and processing times.
Insurer: Nationwide
By: Joshua
First time user and the contact with Embrace was a breeze!
I have never used pet insurance before so I needed to be walked through the process. Embrace Pet Insurance was wonderful. All my questions were answered and my agent was kind and patient. The contact I had was a breeze and this was during the quarantine. Thank you for being there during this time.
Insurer: Embrace
By: Patricia
Fantastic!
Our puppy developed a rare and potentially deadly bone infection. Nationwide has been a fantastic partner in his care. They have checked in on him repeatedly and reminded us of resources available to us. Claims have been paid promptly, with no hassles or undue questions. I highly recommend!
Insurer: Nationwide
By: Terri
Nationwide is on Ethel's side
Filing a claim and receiving an online payment is a cinch. I have nothing but great things to say about Nationwide Pet. And.. I have a Frenchie who gets herself in to some interesting health situations!
Insurer: Nationwide
By: Lisa
Nationwide makes things easy!
With such stressful times Nationwide has been on their A game!
Insurer: Nationwide
By: Laurie
Nationwide Comes Through
Upon arriving home six weeks ago my dog was not himself. I brought him to the ER that night and our regular vet the next day. It took a day and half to diagnose and treat the problem - a disc/vertebrae injury. Treatment began with rest and pain management and we're moving toward a therapy phase. Throughout Nationwide has been there providing support.
Insurer: Nationwide
By: bruce
Nationwide helps on those unexpected vet bills
It would be nice if the limits were higher on the Flea and heart worm medicine but them premiums would have to be higher and I would like that less. Claims are easy to understand and complete. Turn around time is good. I haven't opted for the direct deposit but with COVID keeping me away from the bank may give that extra feature a try. Staff is helpful when I call.
Insurer: Nationwide
By: Al
The best pet insurance around
I am beyond pleased with everything about Nationwide Pet insurance from their customer service to the easy of processing a claim & receiving money back in such a timely manner.
Insurer: Nationwide
By: stella